MTK Technologies is hiring: Business Analyst in Jacksonville

Overview

Title: Payments Business Analyst

Company: MTK Technologies

Responsibilities

• Engage with business stakeholders to understand payment-related requirements across domestic, cross-border, and real-time payment systems. Analyze existing payment processes, systems, and workflows to identify gaps and opportunities. Translate business needs into detailed functional and non-functional requirements.
• Develop knowledge of payments domain and standards (SWIFT, SEPA, Faster Payments, CHAPS, RTGS, ACH, ISO 20022). Document payment lifecycle events including initiation, validation, routing, settlement, and reconciliation.
• Collaborate with compliance teams to ensure alignment with regulatory requirements (e.g., PSD2, AML, KYC). Create process flow diagrams, use cases, user stories, and business requirement documents (BRDs). Maintain traceability matrices and ensure alignment between business needs and technical delivery. Support UAT and participate in defect triage during testing.
• Perform process mapping and documentation; support workshop facilitation, requirement sign-offs with stakeholders, and change impact analyses. Provide input on data models, integration points, and system interfaces related to payment platforms.
• Act as a bridge between business, technology, and operations teams to ensure clear communication and shared understanding. Facilitate workshops, walkthroughs, and requirement sign-offs with stakeholders.
• Support QA and UAT by reviewing test cases and validating that delivered solutions meet business requirements. Participate in defect triage and resolution during testing phases.
• Contribute to project planning, impact analysis, and change management. Track and report progress of payment-related initiatives to stakeholders.
• Maintain up-to-date documentation of payment systems, business rules, and regulatory changes. Share domain knowledge and mentor junior business analysts or team members.

Qualifications & Preferred Skills

• 5+ years of experience as a Business Analyst in the payments domain. Strong understanding of payment systems and standards (SWIFT, ISO 20022, SEPA, etc.). Experience with payment platforms like GPP (Fundtech), ACI, FIS, or Temenos. Familiarity with Payment Hubs.
• Experience with Agile and Waterfall methodologies. Excellent communication, analytical, and stakeholder management skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources
• Industries: Human Resources Services