Tata Consultancy Services is hiring: Business Analyst in Jacksonville

The successful candidate will have a strong understanding of payment systems and standards, as well as experience with payment platforms like GPP, ACI, FIS, or Temenos Payments Hub.

Responsibilities

• Engage with business stakeholders to understand payment-related requirements across domestic, cross-border, and real-time payment systems.
• Analyze existing payment processes, systems, and workflows to identify gaps and improvement opportunities.
• Translate business needs into detailed functional and non-functional requirements.
• Create process flow diagrams, use cases, user stories, and business requirement documents (BRDs).
• Maintain traceability matrices and ensure alignment between business needs and technical delivery.
• Act as a bridge between business, technology, and operations teams to ensure clear communication and shared understanding.
• Facilitate workshops, walkthroughs, and requirement sign-offs with stakeholders.
• Support QA and UAT teams by reviewing test cases and validating that delivered solutions meet business requirements.
• Participate in defect triage and resolution during testing phases.
• Collaborate with architects and developers to ensure payment solutions are scalable, secure, and aligned with enterprise architecture.
• Contribute to project planning, impact analysis, and change request management.
• Track and report progress of payment-related initiatives to stakeholders.
• Maintain up-to-date documentation of payment systems, business rules, and regulatory changes.
• Share domain knowledge and mentor junior BAs or team members.

Requirements

• 5+ years of experience as a Business Analyst in the payments domain.
• Strong understanding of payment systems and standards (SWIFT, ISO 20022, SEPA, etc.).
• Experience with payment platforms like GPP, ACI, FIS, or Temenos Payments Hub.
• Familiarity with Agile and Waterfall methodologies.
• Excellent communication, analytical, and stakeholder management skills.
• Bachelor of Computer Science degree.

What We Offer

• Salary Range: $110,000 - $150,000 per year.
• Full-time employment.
• Opportunities for growth and professional development.

We are an equal opportunities employer and welcome applications from all qualified candidates.