MassMarkets is hiring: Call Center Representative in Hinesville

Overview

Join to apply for the Call Center Representative role at MassMarkets.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

LOCATION: Las Cruces, NM

JOB TYPE: Full-Time

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you\'ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. This is an exciting opportunity to work on high-profile projects with some of the world\'s most recognizable brands. No prior call center experience is required; we welcome candidates from all customer-facing industries, including hospitality, retail, and food service. You must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Details

LOCATION: Las Cruces, NM

JOB TYPE: Full-Time

General description: You will support inbound and outbound customer service and sales initiatives, respond to inquiries, and contribute to a best-in-class customer experience.

Responsibilities include handling calls, documenting interactions, and assisting customers with options to find the best solutions while following scripts, policies, and procedures. Maintain privacy and escalate complex issues when needed. Stay current with training and scheduling requirements.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

We provide comprehensive training, so if you\'re positive, driven, and eager to learn, you\'re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, sales, or administrative roles
• Experience in state or federal work environments

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

At MCI, we offer compensation and benefits packages designed to be competitive and to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

Benefits

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Medical, dental, and vision coverage for full-time employees; MEC medical plans available for all employees
• Retirement Savings: Retirement programs where available
• Disability Insurance: Short-term disability coverage
• Life Insurance: Life insurance options
• Supplemental Insurance: Accident and critical illness
• Career Growth: Internal promotions opportunities
• Paid Training
• Casual Dress Code

Diversity & Equality

We embrace diversity and are committed to providing a work environment free from discrimination. All employment decisions are based on merit and qualifications. We do not discriminate on age, race, religion, gender identity, sexual orientation, disability, or other protected characteristics. Reasonable accommodations are available for qualified applicants with disabilities.

About MassMarkets / MCI

MCI helps customers take on CX and DX challenges, delivering solutions that drive performance. MCI provides BPO, staff augmentation, contact center services, and IT services. MCI employs 10,000+ and serves 150+ North American client partners across multiple brands.