Logo
TEKsystems

TEKsystems is hiring: Call Center Representative in Madison

TEKsystems, Madison, WI, United States, 53774

Save Job

Location: Madison, WI (East Side)
Schedule: Monday-Thursday, 9:00 AM - 5:30 PM | Friday, 8:30 AM - 5:00 PM
Type: Full-Time, Onsite

We are seeking a detail-oriented and tech-savvy Customer Care Representative to join our growing team. In this role, you will be the first point of contact for internal and external customers, providing exceptional service via phone and email. You'll play a key role in supporting order processing, resolving inquiries, and contributing to our overall customer satisfaction and revenue goals.

Key Responsibilities

  • Respond to inbound customer calls and emails regarding orders, product information, pricing, and status updates
  • Monitor and manage email queues to meet department service goals
  • Process orders and complaints accurately using Oracle ERP system
  • Collaborate with departments including logistics, trade compliance, regulatory affairs, supply chain, and sales to resolve customer issues
  • Create and maintain customer accounts
  • Participate in daily KPI meetings and meet individual performance metrics
  • Troubleshoot technical issues and prepare Return Merchandise Authorizations (RMAs)
  • Proactively communicate potential challenges to leadership

Qualifications

  • Minimum 1 year of customer service or technical support experience
  • Experience handling irate customers with professionalism
  • Typing speed of 40 WPM
  • Familiarity with CRM/ERP systems (Oracle preferred)
  • Proficient in Microsoft Office Suite

Ready to make a difference in the medical technology field? Apply today and become part of a team that values innovation, service, and growth.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison, WI.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

#J-18808-Ljbffr