Ascensus is hiring: Call Center Representative (Temporary) in Las Vegas

Overview

Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!

Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here!

This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start date is 10/29/25

This position is 100% fully remote.

Shifts and Training

• First 4-6 weeks consist of training from 10:00 am to 6:30 pm EST.
• After training, shifts (Eastern Standard Time): 9:30 am - 6:00 pm; 10:00 am - 6:30 pm; 10:30 am - 7:00 pm; 11:30 am - 8:00 pm; 12:00 pm - 9:00 pm

Position and Responsibilities

The Call Center Representative is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams service Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They provide high quality service to all callers via phone, email or chat. They explain benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

Essential Functions

Movement between service center roles, described above, may take place to support business needs and seasonal volume. Training will be provided prior to any movement to support a new product.

• Examine, review, process, calculate and pay claims based on information, plan design, insurance filings, documentation and reports; or administer payments based on plan information and documentation, in a timely manner.
• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
• Process financial and non-financial transactions timely and accurate.
• Demonstrate flexibility and team-orientation.
• Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and HIPAA compliance. Protect confidential data to prevent unauthorized access or disclosure.

Required Education And Experience

• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel, and claims processing or benefit card systems.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. Preparation: set aside 30-45 minutes for the self-guided assessment that includes games and questions. You’ll need a smartphone, tablet, or desktop with camera and microphone enabled.
• Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.
• Computer proficiency is required.
• Excellent listening, verbal and written skills.
• Detail oriented, flexible, and self-motivated.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, apply directly through our website.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

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