Ascensus is hiring: Call Center Representative (Temporary) in Washington

Overview

Call Center Representative (Temporary) at Ascensus. This remote, temporary role offers the possibility of conversion to full time based on company need and performance. The hourly rate is $19.

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans.
• Provide high quality service to all callers via phone, email, or chat.
• Explain benefits and plan provisions, review claims information, and update account owner contacts using provided processes.
• Support efficient administration of Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts, and State Sponsored Retirement Program accounts.
• Move between service center roles as needed to support business needs and seasonal volume (training provided prior to any movement).
• Examine, review, process, calculate and pay or administer payments based on plan information and documentation in a timely manner.
• Respond to all account owners and participant inquiries in a timely and accurate manner; meet department and individual service levels and quality goals.
• Process financial and non-financial transactions accurately; maintain confidential data and comply with HIPAA requirements.

Qualifications

• High school diploma or GED, and any applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; experience with claims processing or benefit card systems.
• Ability to complete a video interview assessment after applying within 7 days of receiving the link.
• Computer proficiency; excellent listening, verbal, and written skills.
• Detail-oriented, flexible, and self-motivated.
• Be aware of employment fraud; Ascensus will communicate from @ascensus.com or @futureplan.com addresses and will not ask for payment or equipment purchases.

Work Environment & Schedule

• 100% remote work.
• First two weeks of training: 10:00 am–6:30 pm EST.
• After training, available shifts in Eastern Time: 12:30 pm–9:00 pm; 1:30 pm–10:00 pm; 2:30 pm–11:00 pm.

Job Type & Seniority

• Temporary position with potential for full-time conversion.
• Seniority level: Entry level.
• Employment type: Full-time (for defined period) or temporary.

Note: This description reflects the responsibilities and qualifications for the Call Center Representative role and may include additional duties as assigned. Be aware of employment fraud; apply directly through Ascensus website if in doubt.