IT Support Specialist Job at Kastle Systems in Plymouth

i2G specializes in advanced physical electronic security and life safety solutions. We excel in design, project management, commissioning, and enterprise technology integrations. Our mission is to provide products and services that meet our customers’ needs, giving them a vital advantage in today’s market and helping to protect what matters most.

We are seeking a proactive and detail-oriented IT Support Specialist to provide day-to-day support for all company desktops, laptops, and user accounts. This role will ensure our devices remain secure, up-to-date, and compliant by leveraging Microsoft Entra ID, Intune, and Defender.

This is an in-office position that can be in either Sterling, VA or Plymouth, MI.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, and peripheral devices.
• Configure, deploy, and troubleshoot Windows and macOS devices.
• Respond to support requests and resolve user issues promptly.

Account & Access Management

• Assist with account creation, updates, and deactivation in Microsoft Entra ID.
• Support MFA and conditional access policies to maintain secure logins.
• Help users with password resets, login issues, and device enrollment.

Endpoint Management

• Use Microsoft Intune to enroll devices, apply configuration profiles, and ensure compliance.
• Deploy and update software and security patches across all endpoints.
• Monitor device health and security status using Microsoft Defender for Endpoint.

Security & Compliance

• Follow security best practices for devices and accounts.
• Investigate and remediate endpoint security alerts.
• Ensure devices remain compliant with company policies.

Documentation & Process Improvement

• Keep accurate records of troubleshooting steps, configurations, and device inventory.
• Recommend improvements to increase efficiency and reduce downtime.

Qualifications

Required:

• 2+ years of experience in IT support, help desk, or desktop support role.
• Familiarity with Microsoft Entra ID (Azure AD), Intune, and Defender for Endpoint.
• Strong understanding of Windows 10/11; macOS experience a plus.
• Experience troubleshooting hardware, software, and network connectivity.
• Excellent communication and customer service skills.

Preferred

• Microsoft certifications such as MD-102, MS-900, or SC-900.
• Experience supporting mobile devices in an MDM environment.

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.