Kansas State University is hiring: IT Support Specialist I in Manhattan

Overview

Kansas State University is hiring an IT Support Specialist I for on-campus work within the College of Agriculture. This role provides comprehensive technical assistance and support to users across IT, laboratory, classroom, and audio/visual technologies, and troubleshoots hardware, software, operating systems, and IT applications for faculty, staff, and students.

Responsibilities

• Provide telephone, in-person, and email support for successful use of technology.
• Respond to, troubleshoot, and resolve technical problems for end-users in a timely manner.
• Collaborate with faculty, staff, students, colleagues, and vendors to monitor, design, and evaluate technology needs.
• Provide guidance to users on the effective use of IT resources and applications; create documentation and training materials as needed.
• Create and maintain user accounts, including setting up new employees with necessary IT equipment.
• Identify user needs and independently research procedures for meeting technology-related challenges, documenting and sharing findings.
• Discover, vet, and test emerging applications and hardware solutions associated with classroom, multimedia, and related technologies; recommend modifications/new solutions as appropriate.
• Install, configure, maintain, and troubleshoot computer hardware, software applications, configurations, audio/visual equipment, printers, specialized laboratory equipment, and operating systems.
• Participate in designing and upgrading classroom, laboratory, and other learning space technology.
• Perform routine maintenance tasks such as software updates and system backups.
• Comply with state, university, and departmental policies regarding the installation and use of technology.

Qualifications

• High school diploma and one year of relevant experience.

• Associate's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• Previous experience in a technical support role or relevant internships is a plus.
• Familiarity with common operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills with a focus on customer service.
• Basic understanding of networking concepts and hardware components.
• Familiarity with help desk ticketing systems and remote support tools is a plus.
• Ability to transport up to 50 lbs. on occasion.

Sponsorship Eligibility

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Worksite

On-site

How to Apply

Submit the following documents: Resume, Cover Letter, and contact information for three professional references.

Application Window

Applications close on October 14, 2025.

Anticipated Hiring Pay Range

$18.27 - $24.04 hourly ($38,000 - $50,000 annually).

To Apply

Visit the Kansas State University careers site: careers.k-state.edu/jobs/it-support-specialist-i-manhattan-kansas-united-states-30a47c84-2cd7-4bfd-b748-d305e57702a7

About Us: We’re recognized as one of the nation’s top agricultural schools and are dedicated to advancing the science of agriculture and the art of teaching. Our faculty care about students, colleagues, and the world we serve.