ECPI University is hiring: IT Support in Virginia Beach

Overview

This position will work at ECPI University’s Virginia Beach, VA campus.

Transform your Career at ECPI University. Since 1966, ECPI University has helped students achieve their goals through practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture prioritizes student success through the support of our dynamic team and industry-focused curriculum. Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

Responsibilities

• Install desktop operating systems.
• Configure and troubleshoot hardware.
• Monitor and respond to helpdesk requests.
• Gather support issues information and analyze the symptoms to determine the underlying problem.
• Escalate helpdesk requests to tier 2 and tier 3 personnel.
• Assist students, faculty, and staff with access to IT services provided.
• Create student accounts before each term start.
• Manage the network cable plant.
• Configure and manage classroom images.
• Maintain software and hardware inventories.
• All other duties and responsibilities as assigned.

Qualifications

Education/Experience

• AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply).
• 0-5 years of previous experience as a consumer support technician.

Skills/Abilities

• Excellent customer service skills.
• Excellent oral and written communication skills.
• Detail oriented.
• Ability to lift 10-40 pounds safely.
• Ability to multitask.
• Ability to climb ladders.

Work Schedule

Sun-Thur: 1PM - 10PM onsite

Benefits Of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Higher Education

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