Public Utility Commission of Texas is hiring: Technology Support Specialist - Ag

Overview

Technology Support Specialist role within the Public Utility Commission of Texas (PUCT) in the Information Technology (IT) department, Division: Agency Operations, Department: Information Technology. The position supports the Commission's systems, applications, and end-user technology needs, and contributes to reliable technology services across the agency.

Responsibilities

• Provide support across key IT functions, including troubleshooting hardware and software, installing and configuring equipment, managing updates, and responding to helpdesk tickets.
• Assist with system evaluations, documentation, and coordination with external partners such as the Department of Information Resources (DIR).
• Contribute to a collaborative IT team focused on system reliability, responsive customer support, and high-quality service throughout the agency.

Qualifications

The following minimum qualifications apply for IT Support Specialist III and IV levels; additional qualifications may be substituted as noted.

• IT Support Specialist III – Associate\'s degree with major coursework in information technology, computer networking, or a related field, and one (1) year full-time IT helpdesk and desk support experience. Additional relevant experience may be substituted for education on a year-for-year basis.
• IT Support Specialist IV – Associate\'s degree with major coursework in information technology, computer networking, or a related field, and a minimum of three (3) years full-time IT helpdesk and desktop support experience. Additional relevant experience may be substituted for education on a year-for-year basis.

Preferred Qualifications:

• Bachelor\'s degree with major coursework in information technology, computer networking or a related field.
• Experience with TeamDynamix or similar IT service management and ticketing tools.
• Experience providing IT helpdesk and desktop support in a state government agency or public-sector environment.

Work Schedule

The PUCT operates on a standard schedule, Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be requested in accordance with the agency policy. Telecommuting approvals are at management discretion based on business needs. New hires may become eligible to telecommute after 30 to 90 days of employment, subject to supervisor approval and office presence requirements for training or performance needs.

Veteranive and Other Preferences

Veterans, Reservists, or Guardsmen with eligible Military Occupation Specialty (MOS) codes are encouraged to apply. If applying for Veteran Employment Preference, provide required documentation with the State of Texas application (DD Form 214, etc.).

A detailed job description can be viewed on our website: https://puc.texas.gov/HumanResources/Home/Jobs

Salary: Commensurate with qualifications. Note: The salary for ERS retirees or non-contributing members may be 6% less than the recommended salary.

Reminders and Compliance

• Due to volume of applications, only candidates selected for an interview will be contacted. Non-selection notifications will be sent to interviewed candidates following the hiring decision.
• All information provided in connection with an employment application must be accurate and complete. Misstatements or omissions may result in denial of hire or termination.
• Licensure verification (e.g., Professional Engineer, State Bar) may be required for selected candidates.
• A satisfactory driving record is required for agency-related travel; driving records are evaluated under the agency\'s Traffic Safety policy.
• Selective Service registration must be verified for males born on or after January 1, 1960. Exemptions must be documented as applicable.
• The PUCT participates in E-Verify to confirm work authorization.
• Post-employment restrictions may apply; details available upon request. PUCT is an Equal Employment Opportunity Employer.

Additional Information

The Public Utility Commission regulates the state\'s electric, telecommunication, and water and sewer utilities, and offers customer assistance in resolving complaints. For more information about benefits, visit: https://www.puc.texas.gov/HumanResources/Home/Benefits