Security Supervisor Job at Omni Hotels & Resorts in Los Angeles

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Overview

The Security Supervisor oversees the safety, security, and loss prevention operations of the hotel. They provide guidance and leadership to the loss prevention team, train and schedule security officers, and collaborate with other departments to maintain a safe environment. They bridge the hotel with third-party security staffing and ensure alignment of security operations with the hotel's goals.

Responsibilities

• Patrol the hotel premises on foot to detect and deter criminal activity, respond to emergencies, and ensure guest and employee safety.
• Supervise and direct security personnel, providing guidance and ensuring adherence to protocols and procedures.
• Respond to distress calls and incidents, conduct investigations, and report findings as necessary.
• Collaborate with the Director of Security to develop and implement security strategies and initiatives.
• Conduct regular patrol inspections to monitor performance and effectiveness of security officers.
• Collaborate with other hotel staff to develop and implement effective loss prevention policies and procedures and provide training to employees on these policies and procedures.
• Maintain accurate records of incidents and investigations and provide detailed reports to the Director of Security and other hotel management as needed.
• Work with the Director of Security to develop and update security policies and procedures in line with industry best practices and changing security needs.
• Coordinate with law enforcement and other first responders as needed in response to incidents or emergencies; act as a liaison and foster positive relationships.
• Coordinate with external security agencies or consultants to conduct security assessments and audits.
• Conduct investigations of alleged theft, fraud, or other criminal activity and provide detailed reports to the Director of Security and other hotel management as needed.
• Assist in the development and maintenance of the hotel's emergency response plan.
• Assist in the preparation and management of the security department budget, including monitoring expenses and optimizing resource allocation.
• Ensure compliance with hotel policies and procedures, as well as local, state, and federal regulations.
• Collaborate with other departments to address security-related concerns and maintain a safe environment.
• Maintain awareness of scheduled events, outlet operations, and attend daily stand-up meetings.
• Maintain confidentiality and handle VIP and high-profile guests with discretion and professionalism.
• Perform routine safety training for hotel employees and promote safety awareness campaigns as designated by the Director of Security.
• Provide support and backup coverage for security personnel during high-volume periods or staff shortages.
• Write incident reports detailing events that occur on the property, including any criminal activity, accidents, or other incidents.
• Follow up with guests in a timely and professional manner to address any concerns or issues related to security.
• Control keys to hotel areas, including guest rooms, meeting rooms, and other secured areas; maintain accurate visitor logs and enforce proper identification procedures.
• Stay informed about local, state, and federal laws and regulations pertaining to security and ensure compliance within the hotel.
• Coordinate with vendors, contractors, and third-party services to ensure security measures and access protocols are followed.
• Maintain confidentiality and handle VIP and high-profile guests with discretion and professionalism.
• Respond to, investigate, and report all security-related distress calls.
• Conduct training sessions for security staff on safety protocols, emergency response, and customer service.
• Maintain access control systems, including issuing and tracking access cards, fobs, and keys.
• Monitor and analyze security-related data, such as incident reports and CCTV footage, to identify patterns and areas for improvement.
• Ensure locked areas and doors are secured and ensure authorized access.
• Provide guest service support and assist with front desk coverage as needed.
• Assist with housekeeping tasks and guest service tasks as assigned, including delivering amenities and supplies.
• Write and maintain incident reports; provide timely, professional communication to stakeholders.
• Stand for extended periods when guarding secured areas or screening attendees during events.
• Follow up with guests to address concerns or issues related to security comprehensively.
• Notify and coordinate with law enforcement as necessary during incidents.
• Participate in safety committees and initiatives and ensure compliance with safety regulations.
• Maintain and replenish PPE and First Aid supplies and ensure proper usage and disposal.
• Conduct routine cleaning duties in the Loss Prevention Office and other assigned areas as needed.
• Assist with guest and hotel package handling, ensuring accurate logging and storage.

Qualifications

• Minimum of 2 years of experience in hotel security, law enforcement, customer service, or a related field.
• Flexibility to work evenings, overnight, weekends, and holidays.
• Successful completion of a criminal background check.
• Exceptional communication and interpersonal skills, effectively interacting with guests, employees, vendors, and law enforcement personnel.
• Strong problem-solving abilities, analyzing data, identifying patterns, and providing risk reduction recommendations.
• Knowledge of security systems and equipment, such as cameras, alarms, and access control.
• Maintains composure and professionalism in high-stress situations, making prompt, informed decisions.
• Physical fitness to perform duties involving extended periods of standing, walking, and lifting (up to 50 pounds).
• Proficient in writing accurate and descriptive incident reports.
• Valid certification in First Aid CPR/AED and emergency response training.
• Computer proficiency in Microsoft Office Suite, Opera-PMS, and Presynct.
• General office skills and coordination.

Pay: $31.32/hour - The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available via links: EEOC is the Law Poster and OFCCP's Pay Transparency Nondiscrimination policy statement. If you need special assistance to apply, please email applicationassistance@omnihotels.com.