TEKsystems
TEKsystems Global Services (TGS) is a growth solution for enterprises, unleashing growth through technology, strategy, design, execution, and operations with a customer-first mindset. We deliver cloud, data, and customer experience solutions, and our partnerships with leading cloud, design, and business intelligence platforms fuel our expertise.
We value deep relationships, dedication to serving others, and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words.
Ready to join us? The Technical Service Manager oversees multiple projects with both on-site and off-shore teams, overseeing project health, managing the team and stakeholders, and leading efforts to improve program performance and customer experience.
Key Responsibilities
Developing and implementing effective service strategies and operational policies to enhance performance and reliability. Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution. Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability. Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability. Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives. Coordinate with stakeholders to ensure alignment and clear communication. Remove obstacles and resolve conflicts to maintain team productivity. Monitor sprint progress and report key metrics (e.g., burndown charts). Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred). 5+ years in technical integration roles, including 2+ years in a leadership position. Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps). Strong understanding of APIs, web services, middleware, and cloud technologies. Excellent communication and stakeholder management skills. Familiarity with ITIL or other service frameworks is a plus. Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies. Scrum Master certification (CSM, PSM) preferred. Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices. Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins). Preferred Attributes
Agile mindset with a focus on continuous improvement. Detail-oriented with a systems-thinking approach. Ability to thrive in fast-paced, hybrid tech environments. Pay And Benefits
The pay range for this position is $65.00 - $75.00/hr. Benefits may include medical, dental & vision, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave. Workplace Type
This is a hybrid position in Baltimore, MD. Application Deadline
This position is anticipated to close on Oct 11, 2025. About TEKsystems
TEKsystems is an Allegis Group company and an equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Developing and implementing effective service strategies and operational policies to enhance performance and reliability. Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution. Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability. Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability. Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives. Coordinate with stakeholders to ensure alignment and clear communication. Remove obstacles and resolve conflicts to maintain team productivity. Monitor sprint progress and report key metrics (e.g., burndown charts). Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred). 5+ years in technical integration roles, including 2+ years in a leadership position. Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps). Strong understanding of APIs, web services, middleware, and cloud technologies. Excellent communication and stakeholder management skills. Familiarity with ITIL or other service frameworks is a plus. Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies. Scrum Master certification (CSM, PSM) preferred. Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices. Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins). Preferred Attributes
Agile mindset with a focus on continuous improvement. Detail-oriented with a systems-thinking approach. Ability to thrive in fast-paced, hybrid tech environments. Pay And Benefits
The pay range for this position is $65.00 - $75.00/hr. Benefits may include medical, dental & vision, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave. Workplace Type
This is a hybrid position in Baltimore, MD. Application Deadline
This position is anticipated to close on Oct 11, 2025. About TEKsystems
TEKsystems is an Allegis Group company and an equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr