Los Angeles Metro
SENIOR DIRECTOR, SPECIAL PROJECTS (USER INTERFACE/USER EXPERIENCE)
Los Angeles Metro, Los Angeles, California, United States, 90079
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
The Senior Director, Special Projects (User Interface/ User Experience) will lead and drive the user experience strategy for fare payment applications, including the design and implementation of customer-facing products for TAP technologies.
Responsibilities
Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro Oversees, manages, and executes project or program delivery strategies Manages staff execution of key workstreams and tasks Scopes and oversees consultant support workstreams Directs cross-functional development teams to address departmental issues Works cross functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client's support requirements utilizing existing processes and tools and identifying areas for new solution development Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts Develops short- and long-range plans; establishes priorities and goals/objectives for functional department Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices Develops financial and administrative studies and reports Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro's executive office, as required Represents department to the public and press Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees Minimum Qualifications
Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field; Master's Degree in a related field preferred Five years of management-level experience overseeing capital and/or other project management functions A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications
Experience leading User Interface/User Experience strategy and execution across multiple channels such as websites, mobile applications, retail point-of-sale systems, and vendor machines Experience directing content governance while ensuring accuracy, accessibility and compliance with privacy regulations including Children's Online Privacy Protection Act (COPPA) and Americans with Disabilities Act (ADA) Experience developing and implementing customer data protection and privacy policies Experience managing cross-functional teams and vendors to deliver a cohesive customer experience Experience analyzing performance metrics and driving continuous improvement in customer-facing platforms Essential Knowledge
Theories, principles, practices, and tools of project management and development Transportation planning, engineering, construction, and operations Applicable federal, state, and local laws, rules, and regulations governing policies, trends, strategies, and developments for areas such as project management, the transportation industry, environmental impact Public and transportation project finance and funding Capital budget development and administration Public procurement policies and procedures New and emerging technology and innovation practices Modern management theory Applicable business software applications Skill in
Program/project management and development Managing projects from inception to culmination Determining strategies to achieve goals Critical thinking and synthesis of ideas and concepts Policy research, analysis, and development Building consensus and support around new concepts and innovations Coordinating, facilitating, and motivating internal and external clients to make sound business decisions Developing and implementing policies, procedures and strategies Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes Exercising sound judgment and creativity in making decisions and solving complex problems Communicating effectively orally and in writing Preparing comprehensive written correspondence, analyses, recommendations, and public reports Providing oral and written presentations and briefings for senior decision makers Interacting professionally with various levels of employees and outside representatives Ability to
Develop new concepts and ideas to improve program/project performance that adhere to Metro policy and applicable rules, laws, and regulations Analyze project information to develop and implement recommendations Quickly obtain, analyze, and synthesize information Write and speak concisely and persuasively Establish and maintain cooperative work relationships Manage multiple stakeholders at various levels of seniority from a range of disciplines Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Plan financial and resource needs Read, write, speak, and understand English Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability.
#J-18808-Ljbffr
Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro Oversees, manages, and executes project or program delivery strategies Manages staff execution of key workstreams and tasks Scopes and oversees consultant support workstreams Directs cross-functional development teams to address departmental issues Works cross functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client's support requirements utilizing existing processes and tools and identifying areas for new solution development Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts Develops short- and long-range plans; establishes priorities and goals/objectives for functional department Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices Develops financial and administrative studies and reports Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro's executive office, as required Represents department to the public and press Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees Minimum Qualifications
Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field; Master's Degree in a related field preferred Five years of management-level experience overseeing capital and/or other project management functions A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications
Experience leading User Interface/User Experience strategy and execution across multiple channels such as websites, mobile applications, retail point-of-sale systems, and vendor machines Experience directing content governance while ensuring accuracy, accessibility and compliance with privacy regulations including Children's Online Privacy Protection Act (COPPA) and Americans with Disabilities Act (ADA) Experience developing and implementing customer data protection and privacy policies Experience managing cross-functional teams and vendors to deliver a cohesive customer experience Experience analyzing performance metrics and driving continuous improvement in customer-facing platforms Essential Knowledge
Theories, principles, practices, and tools of project management and development Transportation planning, engineering, construction, and operations Applicable federal, state, and local laws, rules, and regulations governing policies, trends, strategies, and developments for areas such as project management, the transportation industry, environmental impact Public and transportation project finance and funding Capital budget development and administration Public procurement policies and procedures New and emerging technology and innovation practices Modern management theory Applicable business software applications Skill in
Program/project management and development Managing projects from inception to culmination Determining strategies to achieve goals Critical thinking and synthesis of ideas and concepts Policy research, analysis, and development Building consensus and support around new concepts and innovations Coordinating, facilitating, and motivating internal and external clients to make sound business decisions Developing and implementing policies, procedures and strategies Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes Exercising sound judgment and creativity in making decisions and solving complex problems Communicating effectively orally and in writing Preparing comprehensive written correspondence, analyses, recommendations, and public reports Providing oral and written presentations and briefings for senior decision makers Interacting professionally with various levels of employees and outside representatives Ability to
Develop new concepts and ideas to improve program/project performance that adhere to Metro policy and applicable rules, laws, and regulations Analyze project information to develop and implement recommendations Quickly obtain, analyze, and synthesize information Write and speak concisely and persuasively Establish and maintain cooperative work relationships Manage multiple stakeholders at various levels of seniority from a range of disciplines Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Plan financial and resource needs Read, write, speak, and understand English Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability.
#J-18808-Ljbffr