Los Angeles County Metropolitan Transportation Authority (CA)
SENIOR DIRECTOR, SPECIAL PROJECTS (USER INTERFACE/USER EXPERIENCE)
Los Angeles County Metropolitan Transportation Authority (CA), Los Angeles, California, United States, 90079
Oversees, manages, and executes plans, policies, and frameworks for projects for an executive unit that may have broad organization-wide impact; coordinates and oversees the work of assigned staff on related projects or assignments.
The Senior Director, Special Projects (User Interface/ User Experience) will lead and drive the user experience strategy for fare payment applications, including the design and implementation of customer-facing products for TAP technologies. The role oversees key front-end software development workstreams, managing staff and external consultants to ensure the delivery of critical milestones. This individual will work closely with cross-functional teams and senior leadership to ensure the user experience is seamless, intuitive, and meets the evolving needs of transit customers.
Responsibilities
Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro Oversees, manages, and executes project or program delivery strategies Manages staff execution of key workstreams and tasks Scopes and oversees consultant support workstreams Directs cross-functional development teams to address departmental issues Works cross-functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client's support requirements utilizing existing processes and tools and identifying areas for new solution development Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts Develops short- and long-range plans; establishes priorities and goals/objectives for functional department Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices Develops financial and administrative studies and reports Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro's executive office, as required Represents department to the public and press Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees Requirements
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field; Master's Degree in a related field preferred Five years of management-level experience overseeing capital and/or other project management functions A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications
Experience leading User Interface/User Experience strategy and execution across multiple channels such as websites, mobile applications, retail point-of-sale systems, and vendor machines Experience directing content governance while ensuring accuracy, accessibility and compliance with privacy regulations including Children's Online Privacy Protection Act (COPPA) and Americans with Disabilities Act (ADA) Experience developing and implementing customer data protection and privacy policies Experience managing cross-functional teams and vendors to deliver a cohesive customer experience Experience analyzing performance metrics and driving continuous improvement in customer-facing platforms Metro is an Equal Employment Opportunity Employer.
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Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro Oversees, manages, and executes project or program delivery strategies Manages staff execution of key workstreams and tasks Scopes and oversees consultant support workstreams Directs cross-functional development teams to address departmental issues Works cross-functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client's support requirements utilizing existing processes and tools and identifying areas for new solution development Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts Develops short- and long-range plans; establishes priorities and goals/objectives for functional department Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices Develops financial and administrative studies and reports Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro's executive office, as required Represents department to the public and press Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees Requirements
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field; Master's Degree in a related field preferred Five years of management-level experience overseeing capital and/or other project management functions A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications
Experience leading User Interface/User Experience strategy and execution across multiple channels such as websites, mobile applications, retail point-of-sale systems, and vendor machines Experience directing content governance while ensuring accuracy, accessibility and compliance with privacy regulations including Children's Online Privacy Protection Act (COPPA) and Americans with Disabilities Act (ADA) Experience developing and implementing customer data protection and privacy policies Experience managing cross-functional teams and vendors to deliver a cohesive customer experience Experience analyzing performance metrics and driving continuous improvement in customer-facing platforms Metro is an Equal Employment Opportunity Employer.
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