ServiceNow
Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks. The Role
The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. Key Responsibilities:
Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards Lead platform governance, performance, scalability, and maintainability best practices Stakeholder Engagement
Collaborate with business units, product owners, and developers to translate business needs into technical solutions Provide architectural guidance and mentorship to developers and administrators Present platform strategy and design decisions to stakeholders and leadership Platform Leadership
Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations Ensure adherence to ServiceNow architecture guardrails and coding standards Innovation & Strategy
Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation Support the development of reusable solutions, accelerators, and technical assets Participate in vendor evaluations, proof of concepts, and roadmap planning Qualifications
Consulting Experience: Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company Experience in HCLS industry 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software) Fortune 500 or OEM Software or Cloud Company enterprise architect Career progression (Technical, Architecture) Preferred Qualifications:
Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) Knowledge of data modeling, CMDB design, and platform data strategies Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services) Required Competencies:
Customer Focus Translates requirements to Demonstrate value Collaborative Results Driven Cultivates Innovation Executive level communication skills Consultative perspective Thrives in complexity Strategic mindset Software Development background Excellent presentation and communication skills Travel up to 50% ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
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The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks. The Role
The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. Key Responsibilities:
Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards Lead platform governance, performance, scalability, and maintainability best practices Stakeholder Engagement
Collaborate with business units, product owners, and developers to translate business needs into technical solutions Provide architectural guidance and mentorship to developers and administrators Present platform strategy and design decisions to stakeholders and leadership Platform Leadership
Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations Ensure adherence to ServiceNow architecture guardrails and coding standards Innovation & Strategy
Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation Support the development of reusable solutions, accelerators, and technical assets Participate in vendor evaluations, proof of concepts, and roadmap planning Qualifications
Consulting Experience: Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company Experience in HCLS industry 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software) Fortune 500 or OEM Software or Cloud Company enterprise architect Career progression (Technical, Architecture) Preferred Qualifications:
Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) Knowledge of data modeling, CMDB design, and platform data strategies Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services) Required Competencies:
Customer Focus Translates requirements to Demonstrate value Collaborative Results Driven Cultivates Innovation Executive level communication skills Consultative perspective Thrives in complexity Strategic mindset Software Development background Excellent presentation and communication skills Travel up to 50% ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
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