Mudflap
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Senior User Researcher
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Mudflap Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. As our first in-house
Sr. User Researcher , you will play a pivotal role in shaping the future of our products. You’ll be responsible for deeply understanding the needs, behaviors, and pain points of a diverse set of users, including drivers, fleet owners, and fuel merchant partners. Working closely with product, design, and engineering teams, you will drive customer-centric solutions and enhance our user experience through both qualitative and quantitative research. Work Location:
Preferably based near Austin, TX or the Bay Area, CA, but we’re open to remote for the right candidate. Expectations: Plan and conduct user research, including interviews, surveys, usability testing, and field studies Synthesize research findings into actionable insights and present them to key stakeholders Collaborate with cross-functional teams to prioritize user research in the product development process Create personas, journey maps, and other artifacts to communicate research insights Analyze and present both qualitative and quantitative data to inform design and product decisions Advocate for the voice of the user in all stages of the product development lifecycle Maintain a deep understanding of user needs and behaviors to help us improve existing products and design new solutions Experience: 3+ years of experience in user research, preferably within a fast-paced tech or marketplace environment Strong proficiency in qualitative and quantitative research methods (interviews, surveys, usability testing, A/B testing, etc.) Preferred industry experience in trucking, transportation, or related mobility sectors Ability to analyze and synthesize research data into clear insights and recommendations Experience collaborating with product, design, and engineering teams Excellent communication and presentation skills, with the ability to advocate for the user Experience with user research tools (e.g., Lookback, Optimal Workshop, UserTesting, etc.) and data analysis tools (e.g., Google Analytics, Tableau, etc.) A growth mindset and curiosity to continuously learn and adapt research methods Perks and Benefits: Competitive salary and equity in a high-growth startup Multiple health benefit options Responsible Time Off 401(k) matching Opportunities and support for major career growth Annual Company offsite event (Mudfest!) The salary range for this role is $155,000 - $185,000. Company Overview:
Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets.
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Senior User Researcher
role at
Mudflap Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. As our first in-house
Sr. User Researcher , you will play a pivotal role in shaping the future of our products. You’ll be responsible for deeply understanding the needs, behaviors, and pain points of a diverse set of users, including drivers, fleet owners, and fuel merchant partners. Working closely with product, design, and engineering teams, you will drive customer-centric solutions and enhance our user experience through both qualitative and quantitative research. Work Location:
Preferably based near Austin, TX or the Bay Area, CA, but we’re open to remote for the right candidate. Expectations: Plan and conduct user research, including interviews, surveys, usability testing, and field studies Synthesize research findings into actionable insights and present them to key stakeholders Collaborate with cross-functional teams to prioritize user research in the product development process Create personas, journey maps, and other artifacts to communicate research insights Analyze and present both qualitative and quantitative data to inform design and product decisions Advocate for the voice of the user in all stages of the product development lifecycle Maintain a deep understanding of user needs and behaviors to help us improve existing products and design new solutions Experience: 3+ years of experience in user research, preferably within a fast-paced tech or marketplace environment Strong proficiency in qualitative and quantitative research methods (interviews, surveys, usability testing, A/B testing, etc.) Preferred industry experience in trucking, transportation, or related mobility sectors Ability to analyze and synthesize research data into clear insights and recommendations Experience collaborating with product, design, and engineering teams Excellent communication and presentation skills, with the ability to advocate for the user Experience with user research tools (e.g., Lookback, Optimal Workshop, UserTesting, etc.) and data analysis tools (e.g., Google Analytics, Tableau, etc.) A growth mindset and curiosity to continuously learn and adapt research methods Perks and Benefits: Competitive salary and equity in a high-growth startup Multiple health benefit options Responsible Time Off 401(k) matching Opportunities and support for major career growth Annual Company offsite event (Mudfest!) The salary range for this role is $155,000 - $185,000. Company Overview:
Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets.
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