Head of Quality

We’re supporting our client, a leading manufacturer based in Warsaw, Indiana, who are looking for a Head of Quality to join their growing team. Pay range and compensation package: Benefits: Healthcare, Vision & Dental, 401K + more Job Type: Direct Hire About the Role: The successful Head of Quality will have deep experience in Lean manufacturing environments, strong analytical skills, and the ability to influence and guide teams across functions to elevate quality performance and customer satisfaction. Responsibilities: Define and deploy the quality strategy in alignment with global quality goals and the company Business System. Champion Lean principles throughout the Quality organisation and across the site to drive sustainable improvements in product and process quality. Lead the site Quality team to deliver operational excellence, clear accountability, and a culture of continuous improvement. Own and improve customer quality metrics, including non-conformance rates, complaints, and corrective actions, improving overall customer experience. Reduce internal quality defects through proactive root cause analysis, preventive actions, and standardisation. Ensure robust internal audit processes and readiness for customer or regulatory audits. Implement and enforce standard work for both operational activities and quality data collection processes. Ensure all quality-critical operations follow documented procedures, with a focus on repeatability and control. Drive digital and manual systems that enable real-time visibility of quality performance and deviations. Role model and coach the use of structured problem-solving tools (e.g. 5-Whys, Fishbone, A3, DMAIC) to eliminate root causes and prevent recurrence. Continuously apply 80/20 prioritisation principles to focus resources and effort on the few key issues driving the majority of quality problems. Collaborate with cross-functional teams to facilitate breakthrough quality improvements. Support the integration of quality into the daily management system, ensuring issues are identified and resolved swiftly at source. Serve as the site’s primary Quality contact for key customers, ensuring effective communication during quality events and regular reviews. Communicate clearly and confidently with internal teams, leadership, and customers to ensure transparency and trust. Drive rapid and professional response to customer concerns, balancing urgency with technical integrity. Maintain and continuously improve the site’s Integrated Management System (IMS), ensuring alignment with group-wide practices and external standards. Ensure compliance with all relevant international management system standards, including ISO 9001, AS 9100 and ISO 13485. Lead preparation and successful execution of external certification, surveillance, and re-certification audits. Embed IMS principles into daily operations, engaging cross-functional teams in audit readiness and ongoing compliance. Qualifications: Bachelor’s or Master’s degree in Engineering, Quality Management, or a related technical field. Significant quality leadership experience in precision manufacturing, preferably in investment casting or similarly complex processes. Deep understanding of Lean manufacturing principles and their application in quality improvement. Proven track record of reducing variation and improving quality metrics through standard work and structured problem-solving. Experience managing and auditing Integrated Management Systems aligned to ISO and sector specific standards. Familiarity with managing thousands of process variables and complex cause-effect relationships in manufacturing environments. Strong communication and influencing skills, with the ability to engage stakeholders across all levels. Seniority level:

Mid-Senior level Employment type:

Full-time Job function:

Quality Assurance and Engineering Industries:

Manufacturing and Primary Metal Manufacturing Benefits:

Medical insurance, Vision insurance, 401(k) Candidates must be eligible to work and live in the USA. Base pay range: $120,000.00/yr - $160,000.00/yr

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