Homeowner Services Director

Posting Description The

Homeowner Services Director

is responsible for ensuring a successful transition to homeownership for Habitat for Humanity homebuyers. With the assistance of volunteer committee(s), this position will direct key aspects of the homeownership program including homeowner selection, homeowner support, homebuyer education, mortgage origination, delinquency management, as well as managing federal and state grants pertaining to the homes we build. The Homeowner Services Director will also oversee compliance with federal lending laws and regulation related to mortgage lending. All programs require additional Habitat for Humanity International Qualified Loan Officer Training, community outreach and education. Duties and Responsibilities Homeowner Selection / Mortgage Origination : Manage all aspects of homeowner selection process in compliance with Fair Housing, Equal Credit Act, RESPA and other relevant laws. Oversee homeowner selection marketing and outreach, facilitate orientations, process applications and manage correspondence with prospective applicants; manage online application process. Coordinate with community partner organizations, local employers and other relevant entities in conjunction with homeowner selection marketing and outreach activities. Manage mortgage loan origination in compliance with all relevant legislation - provide homebuyers with appropriate disclosures according to federally mandated timelines; coordinate with loan originator to generate and review loan documents and coordinate with title company to finalize real estate transactions. Ensure homeowner readiness and understanding of the homeownership program, loan and home purchase process and responsibilities associated with home ownership. Facilitate homebuyer education courses and provide instructions for completing required external coursework. Assist with mortgage sales and transfers of mortgage servicing if needed; liaise with other financial institutions involved with the sale and servicing of Habitat mortgages. Oversee loss prevention and delinquency management in collaboration with other financial institutions involved with loan servicing and legal counsel. Manage second mortgages for affiliate and HFHI reporting by monitoring, forgiveness, payoff balances request, etc. Stay current on regulatory compliance with mortgage laws by participating on-going training, and networking opportunities with other mortgage lending and other Habitat professionals. Conduct annual Mortgage Compliance audit report. Perform annual budget preparation for homeowner services department. Audit, manage, and monitor all mortgage files. Homeowner Support Supervise new homebuyers in completion of program requirements. Oversee the implementation and facilitation of comprehensive, consistent, and culturally appropriate first-time homebuyer education program. Develop and manage comprehensive, consistent, and culturally appropriate post-purchase support and education program for Habitat homeowners. Assist with management and homeowner education for BHFH managed Homeowner’s Associations in order to ensure a successful transition when conveying to homeowners in alignment with state statute. Collaborate with staff and committees to coordinate and execute special homeowner events (i.e., Ground Blessings and Home Dedications). Advocate on behalf of homeowners to Habitat stakeholders, constituents, and community. Develop and maintain community resource directory. Other Key Responsibilities Collaborate with staff and committees to develop, implement and update policies and procedures for the homeownership program that supports sustainability, fair and equitable treatment of applicants and homeowners, as well as regulatory compliance. Collaborate with Construction Director to coordinate construction and build schedules, move-in dates, walkthroughs, and management of warranty program. Oversee the tracking and management of sweat equity hours for homeowners. Assist Executive Director/Development Director in preparing and managing grants and mortgage related funding. Collect qualitative and quantitative homeowner data to evaluate success and impact of program through regular pre- and post- homeownership surveys. Answer phones, greet guests, and other administrative duties. Skills and Qualifications Real Estate and/or Mortgage Lending experience preferred. Bachelor’s Degree preferred. Strong communication, attention to detail, organizational, and time-management skills. Willingness to obtain and maintain “Qualified Loan Originator” training and certification via Habitat for Humanity International. Commitment to the organization’s mission and values. Reporting Structure Reports to Executive Director. Work Schedule 20 hours weekly. Salary Range $30-40 hourly. How to Apply Interested candidates should send a cover letter and resume to Kami Fockler, Human Resources Business Partner, at hr@berthoudhabitat.org. About Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work. Equal Opportunity Employer HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

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