Rush University Medical Center
Access Specialist 1-21317
Rush University Medical Center, Chicago, Illinois, United States, 60290
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Access Specialist 1-21317
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Rush University Medical Center Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Specialty Care
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits. Pay Range: $18.87 - $29.73 per hour Summary The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. Responsibilities Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines. Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics. Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues. Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks. Adheres to service specialized workflows for multiple specialty departments. Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit. Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options. Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University. Exhibits sensitivity to patient health information and protects confidentiality. Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations. Promotes a positive and productive environment, supporting teamwork and communication. Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center. Utilizes customer service skills to exceed the patient’s needs. Performs other duties as assigned. Requirements High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting strongly preferred. Bilingual skills a plus. Certified Healthcare Access Associate (CHAA) preferred. Skills: Excellent communication and outstanding customer service and listening skills required. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Access Specialist 1-21317
role at
Rush University Medical Center Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Specialty Care
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits. Pay Range: $18.87 - $29.73 per hour Summary The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. Responsibilities Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines. Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics. Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues. Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks. Adheres to service specialized workflows for multiple specialty departments. Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit. Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options. Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University. Exhibits sensitivity to patient health information and protects confidentiality. Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations. Promotes a positive and productive environment, supporting teamwork and communication. Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center. Utilizes customer service skills to exceed the patient’s needs. Performs other duties as assigned. Requirements High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting strongly preferred. Bilingual skills a plus. Certified Healthcare Access Associate (CHAA) preferred. Skills: Excellent communication and outstanding customer service and listening skills required. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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