Modena Allergy + Asthma
Director of Clinical Operations
Modena Allergy + Asthma, San Diego, California, United States, 92189
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Director of Clinical Operations
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Modena Allergy + Asthma About Us
Modena Health ("MH") and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine. Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers. At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others. Position Summary
The Director of Clinical Operations will lead the operational strategy for our allergy practice, with a strong emphasis on infusing hospitality principles into clinical workflows. Reporting to the executive leadership team, this role is pivotal in enhancing patient experiences, optimizing clinic efficiency through innovative tools like AI software, and developing robust training programs inspired by luxury hospitality standards. This role is exempt (salary) and full-time, working 40 hours per week, Monday through Friday. Reporting to: CEO (Current) and eventually reporting to COO. Minimal Travel Required, In-Office / Hybrid role working closely with CEO; must live in Greater San Diego Area. Key Responsibilities
Hospitality-Focused Patient Experience Development: Design and implement a customer service framework modeled after Four Seasons' Golden Rule philosophy, emphasizing empathy, personalization, and proactive service. Front Office Staff Training: Oversee the training and development of front office staff, ensuring they deliver hospitality-oriented service. Manager Training Program: Develop and launch a comprehensive manager training program inspired by Four Seasons' leadership development initiatives. AI Software Implementation: Collaborate with IT and clinical teams to integrate new AI-driven software solutions aimed at improving clinic flow. SOP Creation and Implementation: Lead the creation, revision, and rollout of Standard Operating Procedures (SOPs) for key clinical areas. Manager-in-Training (MIT) Program: Establish an MIT program similar to Four Seasons' rotational model, targeting high-potential employees. Cross-Training Initiatives: Facilitate cross-training programs for staff across departments to enhance versatility, reduce silos, and improve overall clinic resilience. Virtual Course Development: Design and deploy virtual training courses on critical topics, including leadership, service excellence, and operational efficiency. "Lead With Care" Program: Develop and implement a customized "Lead With Care" program, adapted from Four Seasons' science-based health and safety framework. Orientation Program Implementation: Roll out a multi-month onboarding program for all new hires, mirroring Four Seasons' comprehensive approach. Performance Monitoring and Continuous Improvement: Track key metrics such as patient satisfaction scores, staff retention rates, and operational efficiency. Skills & Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, Hospitality Management, or a related field. Master's degree preferred. Experience: Minimum of 7-10 years in clinical operations or healthcare management, with at least 3 years in a leadership role. Skills & Abilities: Proven expertise in hospitality principles, with the ability to translate luxury service models into a healthcare context. Strong project management skills, including SOP development, training program design, and technology implementation. Compensation
The annual salary range for this position is $100,000-145,000 per year. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, and experience. Physical Requirements
Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed. What We Offer
Competitive salary and benefits package, including medical, dental & vision insurance, 401(k) retirement plan with employer matching, and professional development opportunities. Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network). A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth. California Consumer Privacy Act (CCPA) Notice
Modena Health ("MH") and Modena Allergy & Asthma ("MAA") complies with the California Consumer Privacy Act ("CCPA"). Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws.
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Director of Clinical Operations
role at
Modena Allergy + Asthma About Us
Modena Health ("MH") and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine. Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers. At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others. Position Summary
The Director of Clinical Operations will lead the operational strategy for our allergy practice, with a strong emphasis on infusing hospitality principles into clinical workflows. Reporting to the executive leadership team, this role is pivotal in enhancing patient experiences, optimizing clinic efficiency through innovative tools like AI software, and developing robust training programs inspired by luxury hospitality standards. This role is exempt (salary) and full-time, working 40 hours per week, Monday through Friday. Reporting to: CEO (Current) and eventually reporting to COO. Minimal Travel Required, In-Office / Hybrid role working closely with CEO; must live in Greater San Diego Area. Key Responsibilities
Hospitality-Focused Patient Experience Development: Design and implement a customer service framework modeled after Four Seasons' Golden Rule philosophy, emphasizing empathy, personalization, and proactive service. Front Office Staff Training: Oversee the training and development of front office staff, ensuring they deliver hospitality-oriented service. Manager Training Program: Develop and launch a comprehensive manager training program inspired by Four Seasons' leadership development initiatives. AI Software Implementation: Collaborate with IT and clinical teams to integrate new AI-driven software solutions aimed at improving clinic flow. SOP Creation and Implementation: Lead the creation, revision, and rollout of Standard Operating Procedures (SOPs) for key clinical areas. Manager-in-Training (MIT) Program: Establish an MIT program similar to Four Seasons' rotational model, targeting high-potential employees. Cross-Training Initiatives: Facilitate cross-training programs for staff across departments to enhance versatility, reduce silos, and improve overall clinic resilience. Virtual Course Development: Design and deploy virtual training courses on critical topics, including leadership, service excellence, and operational efficiency. "Lead With Care" Program: Develop and implement a customized "Lead With Care" program, adapted from Four Seasons' science-based health and safety framework. Orientation Program Implementation: Roll out a multi-month onboarding program for all new hires, mirroring Four Seasons' comprehensive approach. Performance Monitoring and Continuous Improvement: Track key metrics such as patient satisfaction scores, staff retention rates, and operational efficiency. Skills & Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, Hospitality Management, or a related field. Master's degree preferred. Experience: Minimum of 7-10 years in clinical operations or healthcare management, with at least 3 years in a leadership role. Skills & Abilities: Proven expertise in hospitality principles, with the ability to translate luxury service models into a healthcare context. Strong project management skills, including SOP development, training program design, and technology implementation. Compensation
The annual salary range for this position is $100,000-145,000 per year. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, and experience. Physical Requirements
Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed. What We Offer
Competitive salary and benefits package, including medical, dental & vision insurance, 401(k) retirement plan with employer matching, and professional development opportunities. Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network). A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth. California Consumer Privacy Act (CCPA) Notice
Modena Health ("MH") and Modena Allergy & Asthma ("MAA") complies with the California Consumer Privacy Act ("CCPA"). Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws.
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