Empower Pharmacy
Director, Audits and Customer Outreach
Empower Pharmacy, Houston, Texas, United States, 77246
Director, Audits and Customer Outreach
at Empower Pharmacy Join to apply for the
Director, Audits and Customer Outreach
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Empower Pharmacy What sets us apart: Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We are the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets. Our four core values are People, Quality, Service and Innovation. We drive innovation across manufacturing, distribution and quality control with a uniquely integrated approach to healthcare. Position Summary The Director of Audits and Customer Outreach safeguards Empower’s license to operate, strengthens regulatory resilience, and embeds customer trust into the core of the business model. This role designs and scales enterprise-level systems that transform audits into growth enablers, elevates customer outreach into a competitive differentiator, and uses artificial intelligence to hardwire foresight across operations. The Director will architect compliance frameworks, predictive monitoring, and AI-powered engagement strategies to position Empower as a benchmark for regulatory excellence and customer trust. This leader will build and develop a high-performing team from the ground up, embedding accountability, urgency, and innovation into its DNA. Duties and Responsibilities Regulatory and Audit Excellence Build audit frameworks anticipating FDA, DEA, and payer scrutiny to ensure zero gaps. Institutionalize compliance playbooks to be followed daily, not only during inspections. Deploy AI-driven dashboards for real-time detection of vulnerabilities. Customer Trust and Outreach Design scalable trust systems ensuring reliability and accountability across all channels. Leverage predictive analytics to anticipate customer concerns before escalation. Convert customer feedback into systemic improvements that drive retention and loyalty. AI Integration and Foresight Implement AI to automate regulatory monitoring and risk detection. Develop AI simulations to stress-test scalability and operational readiness. Personalize large-scale outreach with AI-driven communication tools. Team Building and Leadership Architect a high-performing team optimized for speed and accountability. Recruit top-tier operators with proven success in high-stakes environments. Embed a culture of urgency, performance, and mission intensity. Strategic Execution and Growth Define departmental priorities, metrics, and execution roadmaps from day one. Install systems and processes that hardwire resilience and scalability. Deliver compliance intelligence that enables bold board-level growth decisions. Knowledge and Skills 10+ years of progressive leadership experience in compliance, audits, or customer trust functions. Demonstrated success scaling enterprise-level operations in high-growth settings. Direct experience in regulatory engagement, audit resilience, and systems design. Strong track record of leveraging AI and data analytics for compliance and customer trust. Bachelor’s degree required; advanced degree in business, law, or related field preferred. Key Competencies Customer Focus: Build strong customer relationships and deliver customer-centric solutions. Optimizes Work Processes: Implement effective and efficient processes with a focus on continuous improvement. Collaborates: Build partnerships and work collaboratively to meet objectives. Resourcefulness: Secure and deploy resources effectively. Manages Complexity: Solve problems by making sense of complex information. Ensures Accountability: Hold self and others to commitments. Situational Adaptability: Adapt approach to shifting demands. Communicates Effectively: Deliver clear, multi-mode communications. Values People: Our people define who we are and the needs of our team, clients, and community matter. Quality: Commitment to excellence in every medication we produce. Service: Focus on serving patients, providers, employees, and stakeholders. Innovation: Embrace technology to keep solutions at the forefront of pharmaceutical care. Experience and Qualifications Experience leveraging AI in daily work to drive efficiency, problem-solving, and decision-making; adept at integrating AI-powered solutions into workflows. Employee Benefits, Health and Wellness We offer comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, and access to compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Seniority level Director Employment type Full-time Job function Accounting/Auditing and Finance Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Empower Pharmacy by 2x Get notified about new Audit jobs in Houston, TX.
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at Empower Pharmacy Join to apply for the
Director, Audits and Customer Outreach
role at
Empower Pharmacy What sets us apart: Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We are the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets. Our four core values are People, Quality, Service and Innovation. We drive innovation across manufacturing, distribution and quality control with a uniquely integrated approach to healthcare. Position Summary The Director of Audits and Customer Outreach safeguards Empower’s license to operate, strengthens regulatory resilience, and embeds customer trust into the core of the business model. This role designs and scales enterprise-level systems that transform audits into growth enablers, elevates customer outreach into a competitive differentiator, and uses artificial intelligence to hardwire foresight across operations. The Director will architect compliance frameworks, predictive monitoring, and AI-powered engagement strategies to position Empower as a benchmark for regulatory excellence and customer trust. This leader will build and develop a high-performing team from the ground up, embedding accountability, urgency, and innovation into its DNA. Duties and Responsibilities Regulatory and Audit Excellence Build audit frameworks anticipating FDA, DEA, and payer scrutiny to ensure zero gaps. Institutionalize compliance playbooks to be followed daily, not only during inspections. Deploy AI-driven dashboards for real-time detection of vulnerabilities. Customer Trust and Outreach Design scalable trust systems ensuring reliability and accountability across all channels. Leverage predictive analytics to anticipate customer concerns before escalation. Convert customer feedback into systemic improvements that drive retention and loyalty. AI Integration and Foresight Implement AI to automate regulatory monitoring and risk detection. Develop AI simulations to stress-test scalability and operational readiness. Personalize large-scale outreach with AI-driven communication tools. Team Building and Leadership Architect a high-performing team optimized for speed and accountability. Recruit top-tier operators with proven success in high-stakes environments. Embed a culture of urgency, performance, and mission intensity. Strategic Execution and Growth Define departmental priorities, metrics, and execution roadmaps from day one. Install systems and processes that hardwire resilience and scalability. Deliver compliance intelligence that enables bold board-level growth decisions. Knowledge and Skills 10+ years of progressive leadership experience in compliance, audits, or customer trust functions. Demonstrated success scaling enterprise-level operations in high-growth settings. Direct experience in regulatory engagement, audit resilience, and systems design. Strong track record of leveraging AI and data analytics for compliance and customer trust. Bachelor’s degree required; advanced degree in business, law, or related field preferred. Key Competencies Customer Focus: Build strong customer relationships and deliver customer-centric solutions. Optimizes Work Processes: Implement effective and efficient processes with a focus on continuous improvement. Collaborates: Build partnerships and work collaboratively to meet objectives. Resourcefulness: Secure and deploy resources effectively. Manages Complexity: Solve problems by making sense of complex information. Ensures Accountability: Hold self and others to commitments. Situational Adaptability: Adapt approach to shifting demands. Communicates Effectively: Deliver clear, multi-mode communications. Values People: Our people define who we are and the needs of our team, clients, and community matter. Quality: Commitment to excellence in every medication we produce. Service: Focus on serving patients, providers, employees, and stakeholders. Innovation: Embrace technology to keep solutions at the forefront of pharmaceutical care. Experience and Qualifications Experience leveraging AI in daily work to drive efficiency, problem-solving, and decision-making; adept at integrating AI-powered solutions into workflows. Employee Benefits, Health and Wellness We offer comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, and access to compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Seniority level Director Employment type Full-time Job function Accounting/Auditing and Finance Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Empower Pharmacy by 2x Get notified about new Audit jobs in Houston, TX.
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