Transaction Management Ops Analyst

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Responsibilities: Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units Skills: Attention to Detail Customer and Client Focus Oral Communications Prioritization Problem Solving Account Management Analytical Thinking Coaching Written Communications Mentoring Research Result Orientation The Investment and Monetary Controls Teams play a significant role within Global Wealth & Investment Management and Private Bank. Our dynamic department is responsible for the custody and settlement of assets, as well as the invoicing and collection of revenue and sub-accounting services such as recordkeeping. The Balancing and Reconciliation Department’s responsibilities include but are not limited to the following: Provide escalation point of contact for over 300 Mutual Fund companies and 15 Alternative Investment representing over 40,000 unique securities Responsible for the oversight of ~$30 billion in dividend distributions, annually Accurate and timely wire and check distributions of over $100 million, annually Support for more than 10,000 Private Bank securities amounting to over $2.5 billion, annually Timely resolution of discrepancies and exceptions within the Dividend ledger accounts Ensuring a positive Client experience and minimizing the risk of trading errors by monitoring and analyzing daily outages due to discrepancies for trades, corporate actions and non-trade transactions for Merrill Lynch clients Risk mitigation by supporting the accuracy of cash dividend payments made to clients The duties of this particular role include, but are not limited to: Complete workflow across various systems and for accurate and timely completion of deliverables Researches complex operational and LOB requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation Maintain an awareness of Mutual Fund or Alternative Investments Product platform changes, enhancements and requirements Ensure that Department standards are met and that updates are provided to management through either immediate communication and/or weekly highlights Assist with updates to procedural documentation / process maps, and participate in system testing as needed Manage risk by identifying and escalating items appropriately Required Qualifications: Ability to prioritize and handle multiple job related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are met General knowledge of accounting and financial reporting Advanced Excel skills Capability to think analytically and apply skill set to manage reconciliations Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives Must have excellent written and verbal communication skills Ability to understand and explain workflow including systematic interfaces and the input/output flows of data processes Demonstrates attention to detail An understanding of technology and the ability to incorporate that understanding into process improvements Ability to work independently while effectively managing and finding resolution to complex situations Intellectually curious with a mindset focused on deep understanding of business processes supported Experience relating to reconciliation, billing, project management, trading and/or managed products service support 2-3 years of experience relating to reconciliation, billing, project management, trading and/or managed products service support Knowledge of Various Product Types (Mutual Funds, Alternative Investments, Managed Products, etc.) within an operational setting This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026.

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