McDonald's
Job Description:
Company Description: McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru).
McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.
Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
This opportunity is part of the Global Technology Infrastructure & Operations (GTIO) team, whose mission is to deliver modern and relevant technology that supports the way McDonald’s works. The Sr. Manager, End User Computing plays a critical role within the End User Infrastructure and Operations (EUIO) team. Reporting to the Director of End User Computing, this leader will oversee the strategic and tactical management of endpoint devices—including laptops, tablets, and mobile devices—ensuring alignment with business needs and technical solutions. Duties
Lead the strategic direction and roadmap for endpoint device management across the enterprise. Collaborate with cross-functional teams to ensure seamless integration of endpoint devices with productivity and security platforms. Translate business needs into scalable IT processes and technical solutions. Drive adoption of modern management tools, cloud services, automation, and AI capabilities. Define product goals and key metrics; analyze customer behavior to identify new opportunities. Own end-to-end product lifecycle from ideation to implementation and support. Write epics, user stories, and acceptance criteria in Jira; lead agile ceremonies. Validate testing outcomes and production releases; ensure quality and compliance. Build strong relationships with stakeholders across global teams and executive leadership. Apply design thinking to solve complex customer challenges with innovative solutions. Qualifications
Minimum 5–7 years of relevant experience including but not limited to: At least 3+ years of experience leading a team, preferably in a global or matrixed environment. Proven experience with modern device management tools such as Microsoft Endpoint Manager, Intune, Jamf, Tanium, or similar. Hands-on experience managing Microsoft Windows 10/11 and Apple macOS in large enterprise environments. Strong understanding of foundational technologies including Active Directory, Entra, group policies, configuration and compliance policies. Experience managing enterprise applications such as Microsoft Office, Adobe, Oracle, and others. Experience with data loss prevention (DLP) technologies is preferred. Exceptional relationship-building and communication skills across global teams. Strong analytical and quantitative skills; ability to use data to drive decisions. Demonstrated ability to manage complex technical products and influence outcomes. Customer-centric mindset with a passion for delivering simple, relevant experiences. Ability to navigate decentralized organizational structures and drive alignment. Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family. Compensation: Bonus Eligible: Yes, Long - Term Incentive: Yes, Benefits Eligible: Yes. The expected salary range for this role is $129,800 - $165,490 per year. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.
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This opportunity is part of the Global Technology Infrastructure & Operations (GTIO) team, whose mission is to deliver modern and relevant technology that supports the way McDonald’s works. The Sr. Manager, End User Computing plays a critical role within the End User Infrastructure and Operations (EUIO) team. Reporting to the Director of End User Computing, this leader will oversee the strategic and tactical management of endpoint devices—including laptops, tablets, and mobile devices—ensuring alignment with business needs and technical solutions. Duties
Lead the strategic direction and roadmap for endpoint device management across the enterprise. Collaborate with cross-functional teams to ensure seamless integration of endpoint devices with productivity and security platforms. Translate business needs into scalable IT processes and technical solutions. Drive adoption of modern management tools, cloud services, automation, and AI capabilities. Define product goals and key metrics; analyze customer behavior to identify new opportunities. Own end-to-end product lifecycle from ideation to implementation and support. Write epics, user stories, and acceptance criteria in Jira; lead agile ceremonies. Validate testing outcomes and production releases; ensure quality and compliance. Build strong relationships with stakeholders across global teams and executive leadership. Apply design thinking to solve complex customer challenges with innovative solutions. Qualifications
Minimum 5–7 years of relevant experience including but not limited to: At least 3+ years of experience leading a team, preferably in a global or matrixed environment. Proven experience with modern device management tools such as Microsoft Endpoint Manager, Intune, Jamf, Tanium, or similar. Hands-on experience managing Microsoft Windows 10/11 and Apple macOS in large enterprise environments. Strong understanding of foundational technologies including Active Directory, Entra, group policies, configuration and compliance policies. Experience managing enterprise applications such as Microsoft Office, Adobe, Oracle, and others. Experience with data loss prevention (DLP) technologies is preferred. Exceptional relationship-building and communication skills across global teams. Strong analytical and quantitative skills; ability to use data to drive decisions. Demonstrated ability to manage complex technical products and influence outcomes. Customer-centric mindset with a passion for delivering simple, relevant experiences. Ability to navigate decentralized organizational structures and drive alignment. Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family. Compensation: Bonus Eligible: Yes, Long - Term Incentive: Yes, Benefits Eligible: Yes. The expected salary range for this role is $129,800 - $165,490 per year. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.
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