McDonald's
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.
We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Department Overview
This opportunity is part of the
Global Technology Infrastructure & Operations (GTIO)
team, whose mission is to deliver modern and relevant technology that supports the way McDonald’s works. GTIO provides best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. The
Sr. Manager, End User Computing
plays a critical role within the
End User Infrastructure and Operations (EUIO)
team. Reporting to the Director of End User Computing, this leader will oversee the strategic and tactical management of endpoint devices—including laptops, tablets, and mobile devices—ensuring alignment with business needs and technical solutions. Responsibilities
Lead the strategic direction and roadmap for endpoint device management across the enterprise. Collaborate with cross-functional teams to ensure seamless integration of endpoint devices with productivity and security platforms. Translate business needs into scalable IT processes and technical solutions. Drive adoption of modern management tools, cloud services, automation, and AI capabilities. Define product goals and key metrics; analyze customer behavior to identify new opportunities. Own end-to-end product lifecycle from ideation to implementation and support. Write epics, user stories, and acceptance criteria in Jira; lead agile ceremonies. Validate testing outcomes and production releases; ensure quality and compliance. Build strong relationships with stakeholders across global teams and executive leadership. Apply design thinking to solve complex customer challenges with innovative solutions. Qualifications
Minimum 5–7 years of relevant experience
including but not limited to: At least 3+ years of experience leading a team , preferably in a global or matrixed environment. Proven experience with
modern device management tools
such as Microsoft Endpoint Manager, Intune, Jamf, Tanium, or similar. Hands-on experience managing
Microsoft Windows 10/11 and Apple macOS
in large enterprise environments. Strong understanding of
foundational technologies
including Active Directory, Entra, group policies, configuration and compliance policies. Experience managing
enterprise applications
such as Microsoft Office, Adobe, Oracle, and others. Experience with data loss prevention (DLP)
technologies is preferred. Exceptional relationship-building and communication skills across global teams. Strong analytical and quantitative skills; ability to use data to drive decisions. Demonstrated ability to manage complex technical products and influence outcomes. Customer-centric mindset with a passion for delivering simple, relevant experiences. Ability to navigate decentralized organizational structures and drive alignment. Willingness and ability to live the McDonald’s values every day:
Serve, Inclusion, Integrity, Community, and Family . Compensation and Benefits
The expected salary range for this role is $129,800 - $165,490 per year. This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.
#J-18808-Ljbffr
This opportunity is part of the
Global Technology Infrastructure & Operations (GTIO)
team, whose mission is to deliver modern and relevant technology that supports the way McDonald’s works. GTIO provides best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. The
Sr. Manager, End User Computing
plays a critical role within the
End User Infrastructure and Operations (EUIO)
team. Reporting to the Director of End User Computing, this leader will oversee the strategic and tactical management of endpoint devices—including laptops, tablets, and mobile devices—ensuring alignment with business needs and technical solutions. Responsibilities
Lead the strategic direction and roadmap for endpoint device management across the enterprise. Collaborate with cross-functional teams to ensure seamless integration of endpoint devices with productivity and security platforms. Translate business needs into scalable IT processes and technical solutions. Drive adoption of modern management tools, cloud services, automation, and AI capabilities. Define product goals and key metrics; analyze customer behavior to identify new opportunities. Own end-to-end product lifecycle from ideation to implementation and support. Write epics, user stories, and acceptance criteria in Jira; lead agile ceremonies. Validate testing outcomes and production releases; ensure quality and compliance. Build strong relationships with stakeholders across global teams and executive leadership. Apply design thinking to solve complex customer challenges with innovative solutions. Qualifications
Minimum 5–7 years of relevant experience
including but not limited to: At least 3+ years of experience leading a team , preferably in a global or matrixed environment. Proven experience with
modern device management tools
such as Microsoft Endpoint Manager, Intune, Jamf, Tanium, or similar. Hands-on experience managing
Microsoft Windows 10/11 and Apple macOS
in large enterprise environments. Strong understanding of
foundational technologies
including Active Directory, Entra, group policies, configuration and compliance policies. Experience managing
enterprise applications
such as Microsoft Office, Adobe, Oracle, and others. Experience with data loss prevention (DLP)
technologies is preferred. Exceptional relationship-building and communication skills across global teams. Strong analytical and quantitative skills; ability to use data to drive decisions. Demonstrated ability to manage complex technical products and influence outcomes. Customer-centric mindset with a passion for delivering simple, relevant experiences. Ability to navigate decentralized organizational structures and drive alignment. Willingness and ability to live the McDonald’s values every day:
Serve, Inclusion, Integrity, Community, and Family . Compensation and Benefits
The expected salary range for this role is $129,800 - $165,490 per year. This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.
#J-18808-Ljbffr