IDR, Inc.
Technical Support Engineer - Automation
IDR, Inc., San Diego, California, United States, 92189
Overview
IDR is seeking a
Technical Support Engineer
to join one of our top Tech clients in
San Diego, CA . This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today! Responsibilities
The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases. Top Skills / Qualifications
Experience writing and debugging JavaScript Code or similar language Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding of remote administration via SSH, SNMP, WMI, PowerShell Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports Familiarity with VMware, AWS, Azure, Event Management Systems Excellent troubleshooting skills Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at IDR, Inc. by 2x Get notified about new Technical Support Engineer jobs in
San Diego, CA .
#J-18808-Ljbffr
IDR is seeking a
Technical Support Engineer
to join one of our top Tech clients in
San Diego, CA . This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today! Responsibilities
The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases. Top Skills / Qualifications
Experience writing and debugging JavaScript Code or similar language Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding of remote administration via SSH, SNMP, WMI, PowerShell Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports Familiarity with VMware, AWS, Azure, Event Management Systems Excellent troubleshooting skills Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at IDR, Inc. by 2x Get notified about new Technical Support Engineer jobs in
San Diego, CA .
#J-18808-Ljbffr