Community Action Partnership of Orange County
Program Coordinator - Housing Navigator
Community Action Partnership of Orange County, Garden Grove, California, United States, 92641
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Program Coordinator - Housing Navigator
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Community Action Partnership of Orange County . OUR EXCITING OPPORTUNITY The Program Coordinator-Housing Navigator (Case Manager) will assist with the development and implementation of program procedures and ensure that requirements are aligned to build sustainable support in impacting the lives of residents; playing a critical part in the work and dedication of Community Action Partnership of Orange County’s initiatives. What You Will Accomplish In This Role The primary duties of the Housing Navigator are to provide case management services to the most vulnerable populations, including individuals and families experiencing homelessness. The Housing Navigator will provide housing navigation, sustainability, and day habilitation services to ensure that all delivered services meet the needs of the members under the Housing Navigation program. The rate for this position is $25.00 - $27.00. Preferred, not Required: Bilingual in English/Vietnamese, both written and oral forms. This position requires regular travel throughout Orange County. Candidates must have a valid driver’s license, reliable personal transportation, and maintain active auto insurance at the time of hire. This position will follow a hybrid schedule, with the Housing Navigator’s time split between the Office, time in the Field, and Remote work. The exact split may fluctuate from week to week, and the Housing Navigator is expected to exercise professional discernment in determining the best allocation of time and where. Hybrid schedules are subject to change based on program needs and/or the reporting manager’s discretion. Roles And Responsibilities Provide comprehensive case management that includes screening and assessing clients for housing navigation services and connecting clients to other community resources including CalAIM community supports and Enhanced Care Management (ECM). Assist in creating, implementing, and monitoring an Individualized Housing Support Plan based upon the housing assessment that addresses identified barriers, and includes short- and long-term measurable goals for each issue. Assist in securing housing, including the completion of housing applications and securing required documentation. Provide necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. Assist with arranging and supporting the details of the member’s move, scheduling of appointments, and other clerical duties. Provide education and training on the roles, rights, and responsibilities of the tenant and landlord. Advocacy and linkage with community resources to secure and maintain housing. Assist member in acquiring, retaining, and improving self-help, socialization, and adaptive skills necessary to reside successfully in the member’s natural environment. Work with multiple staff members, partners, landlords and clients. Participates in community events/supportive services events targeting individuals experiencing homelessness. Enroll participants in the Coordinated Entry System. Develop a network of resources by connecting with landlords, housing authorities, housing navigators, lead care coordinators, and community partners. Works collaboratively with colleagues across the organization and within respective departments to provide wraparound services to members including CalAIM programs and ECM. Participates in agency team meetings and training as required. Complete and submit program reports on a scheduled basis or as needed. Utilize motivational interviewing, trauma-informed care, and harm-reduction approaches. Other program duties outside of the housing navigation program may be assigned. Ideal Candidate Has Knowledge And Experience In Basic knowledge of homeless and housing services, case management, financial literacy, financial stability and poverty issues. Planning and organizational techniques to develop and implement action plans. Basic teaching, training skills and techniques, and public speaking skills. Working both independently and collaboratively within a team. Analyzing and interpreting various materials to make recommendations, understand and apply program rules, regulations and procedures. Ideal Candidate Must Be Customer service oriented: Establish and maintain effective working relationships with CAP OC’s staff, participants, and representatives of other organizations. Ethically Focused: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization. Inclusive: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational and program effectiveness. Lead: Positively influence others to achieve results that are in the best interest of the organization and participants. Work focused: Detail-oriented with strong organizational skills; may require working weekends/evenings/holidays when needed. Workdays and hours are subject to change. Language skills: Preferred to demonstrate clear, concise, and effective communication skills in English/Vietnamese. Mathematical: Able to create, compile, and complete mathematical data for reports and presentations. Computer literate: Proficient with Internet, databases, Microsoft Office, and virtual communication platforms; experience with client records, statistics, and reports. Education And Experience Required: Bachelor’s degree in human services or related field and minimum 1-2 years working in housing-related programs. Direct experience with vulnerable populations, including individuals and families experiencing homelessness. At least 1 year of case management and case planning experience is required. Minimum 1 year experience in trauma-informed care, harm reduction model, domestic violence, and crisis intervention. Housing Navigation experience is a plus. Travel Possess a valid California Driver’s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required. Travel is typically local during the business day; may include evenings and occasional out-of-area or overnight travel. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to perform physical tasks including bending, stooping, reaching, and prolonged computer work. Ability to lift/move up to 20 pounds. Outdoor work in varying temperatures may be required. Medical Examination And Background Check A medical examination is required. Applicants must pass a pre-employment physical, drug screen, Live Scan and background check. Reasonable accommodations may be made for individuals with disabilities. How To Apply Please apply at Community Action Partnership of Orange County’s website at www.capoc.org. Status: Open position; no expiry indicated; information current as of posting.
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Program Coordinator - Housing Navigator
role at
Community Action Partnership of Orange County . OUR EXCITING OPPORTUNITY The Program Coordinator-Housing Navigator (Case Manager) will assist with the development and implementation of program procedures and ensure that requirements are aligned to build sustainable support in impacting the lives of residents; playing a critical part in the work and dedication of Community Action Partnership of Orange County’s initiatives. What You Will Accomplish In This Role The primary duties of the Housing Navigator are to provide case management services to the most vulnerable populations, including individuals and families experiencing homelessness. The Housing Navigator will provide housing navigation, sustainability, and day habilitation services to ensure that all delivered services meet the needs of the members under the Housing Navigation program. The rate for this position is $25.00 - $27.00. Preferred, not Required: Bilingual in English/Vietnamese, both written and oral forms. This position requires regular travel throughout Orange County. Candidates must have a valid driver’s license, reliable personal transportation, and maintain active auto insurance at the time of hire. This position will follow a hybrid schedule, with the Housing Navigator’s time split between the Office, time in the Field, and Remote work. The exact split may fluctuate from week to week, and the Housing Navigator is expected to exercise professional discernment in determining the best allocation of time and where. Hybrid schedules are subject to change based on program needs and/or the reporting manager’s discretion. Roles And Responsibilities Provide comprehensive case management that includes screening and assessing clients for housing navigation services and connecting clients to other community resources including CalAIM community supports and Enhanced Care Management (ECM). Assist in creating, implementing, and monitoring an Individualized Housing Support Plan based upon the housing assessment that addresses identified barriers, and includes short- and long-term measurable goals for each issue. Assist in securing housing, including the completion of housing applications and securing required documentation. Provide necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. Assist with arranging and supporting the details of the member’s move, scheduling of appointments, and other clerical duties. Provide education and training on the roles, rights, and responsibilities of the tenant and landlord. Advocacy and linkage with community resources to secure and maintain housing. Assist member in acquiring, retaining, and improving self-help, socialization, and adaptive skills necessary to reside successfully in the member’s natural environment. Work with multiple staff members, partners, landlords and clients. Participates in community events/supportive services events targeting individuals experiencing homelessness. Enroll participants in the Coordinated Entry System. Develop a network of resources by connecting with landlords, housing authorities, housing navigators, lead care coordinators, and community partners. Works collaboratively with colleagues across the organization and within respective departments to provide wraparound services to members including CalAIM programs and ECM. Participates in agency team meetings and training as required. Complete and submit program reports on a scheduled basis or as needed. Utilize motivational interviewing, trauma-informed care, and harm-reduction approaches. Other program duties outside of the housing navigation program may be assigned. Ideal Candidate Has Knowledge And Experience In Basic knowledge of homeless and housing services, case management, financial literacy, financial stability and poverty issues. Planning and organizational techniques to develop and implement action plans. Basic teaching, training skills and techniques, and public speaking skills. Working both independently and collaboratively within a team. Analyzing and interpreting various materials to make recommendations, understand and apply program rules, regulations and procedures. Ideal Candidate Must Be Customer service oriented: Establish and maintain effective working relationships with CAP OC’s staff, participants, and representatives of other organizations. Ethically Focused: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization. Inclusive: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational and program effectiveness. Lead: Positively influence others to achieve results that are in the best interest of the organization and participants. Work focused: Detail-oriented with strong organizational skills; may require working weekends/evenings/holidays when needed. Workdays and hours are subject to change. Language skills: Preferred to demonstrate clear, concise, and effective communication skills in English/Vietnamese. Mathematical: Able to create, compile, and complete mathematical data for reports and presentations. Computer literate: Proficient with Internet, databases, Microsoft Office, and virtual communication platforms; experience with client records, statistics, and reports. Education And Experience Required: Bachelor’s degree in human services or related field and minimum 1-2 years working in housing-related programs. Direct experience with vulnerable populations, including individuals and families experiencing homelessness. At least 1 year of case management and case planning experience is required. Minimum 1 year experience in trauma-informed care, harm reduction model, domestic violence, and crisis intervention. Housing Navigation experience is a plus. Travel Possess a valid California Driver’s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required. Travel is typically local during the business day; may include evenings and occasional out-of-area or overnight travel. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to perform physical tasks including bending, stooping, reaching, and prolonged computer work. Ability to lift/move up to 20 pounds. Outdoor work in varying temperatures may be required. Medical Examination And Background Check A medical examination is required. Applicants must pass a pre-employment physical, drug screen, Live Scan and background check. Reasonable accommodations may be made for individuals with disabilities. How To Apply Please apply at Community Action Partnership of Orange County’s website at www.capoc.org. Status: Open position; no expiry indicated; information current as of posting.
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