Volunteers of America, Utah
County Outreach Case Manager - Part Time
Volunteers of America, Utah, Salt Lake City, Utah, United States, 84193
County Outreach Case Manager - Part Time
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County Outreach Case Manager - Part Time
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Volunteers of America, Utah This position provides part-time outreach case management services to unsheltered individuals and/or families in Salt Lake County. Objectives will be to create supportive relationships with homeless individuals through street outreach and provide case management support towards individual stabilization and permanent housing. Essential Duties Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to obtaining/maintaining housing. Maintain a caseload of up to 7 individuals Identify priority needs, and coordinate services as needed. Participate in regularly scheduled clinical case reviews in order to ensure appropriate case planning and referral of clients to the most appropriate service provider. Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building. Maintains client records, enters case management notes in the UHMIS system, and collects any statistical data as required. Assess medical emergencies, and provides immediate and professional response to any emergency following appropriate policies and procedures. Maintain a positive working relationship with community partners, team members, community members, business owners, emergency services, PD, and all other community or government stakeholders. Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Evaluate own performance to increase effectiveness as an Outreach Case Manager. Assist clients with moving belongings into housing. Assist with community education, training, response, and problem solving around homelessness issues in Salt Lake City. Ability to safely use agency vehicles to provide transportation. Requirements High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities: Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in your daily work. A degree in the field of social services or two years’ experience working in the social services field preferred. Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired. Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public. Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations. Willingness to accept supervision and direction. Ability to move around various buildings and outdoor spaces and interact with clients for extended periods. Driving required: must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy. Benefits 403b retirement plan with employer match (50% match up to 3%). Employee Assistance Program for all employees Employee Referral Program including cash bonuses and paid time off.
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Join to apply for the
County Outreach Case Manager - Part Time
role at
Volunteers of America, Utah This position provides part-time outreach case management services to unsheltered individuals and/or families in Salt Lake County. Objectives will be to create supportive relationships with homeless individuals through street outreach and provide case management support towards individual stabilization and permanent housing. Essential Duties Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to obtaining/maintaining housing. Maintain a caseload of up to 7 individuals Identify priority needs, and coordinate services as needed. Participate in regularly scheduled clinical case reviews in order to ensure appropriate case planning and referral of clients to the most appropriate service provider. Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building. Maintains client records, enters case management notes in the UHMIS system, and collects any statistical data as required. Assess medical emergencies, and provides immediate and professional response to any emergency following appropriate policies and procedures. Maintain a positive working relationship with community partners, team members, community members, business owners, emergency services, PD, and all other community or government stakeholders. Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Evaluate own performance to increase effectiveness as an Outreach Case Manager. Assist clients with moving belongings into housing. Assist with community education, training, response, and problem solving around homelessness issues in Salt Lake City. Ability to safely use agency vehicles to provide transportation. Requirements High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities: Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in your daily work. A degree in the field of social services or two years’ experience working in the social services field preferred. Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired. Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public. Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations. Willingness to accept supervision and direction. Ability to move around various buildings and outdoor spaces and interact with clients for extended periods. Driving required: must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy. Benefits 403b retirement plan with employer match (50% match up to 3%). Employee Assistance Program for all employees Employee Referral Program including cash bonuses and paid time off.
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