EY
Technology Consulting - Managed Services - Digital Engineering Operations Servic
EY, Kansas City, Missouri, United States, 64101
Overview
Technology Consulting – Managed Services - Digital Engineering Operations Services - Senior Manager. Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. The solution is being built out to encompass application managed services, digital solutions including custom development and bespoke solutions. The team focuses on large, complex managed service deals and aims to achieve target margins and revenue while driving innovative solutions. Your Role
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models. Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements. Manage client relationships and ensure high levels of satisfaction and service quality. Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives. Collaborate with cross-functional teams to align engineering services with business goals. Oversee service level agreements (SLAs), performance metrics, and governance frameworks. Mentor and develop team members, fostering a culture of innovation and accountability. Support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk management and security standards. Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred. 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role. Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures. Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus. What We Offer You
A comprehensive compensation and benefits package with base salary ranges dependent on geography; Total Rewards includes medical and dental coverage, pension and 401(k), and paid time off options. Hybrid work model; expect to work in person 40-60% of the time on client engagements. Flexible vacation policy and paid holidays, with accommodations for personal and family needs. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those living in California, additional information is available. EY is committed to equal employment opportunities and reasonable accommodations for qualified individuals with disabilities. If you need assistance applying online or require an accommodation, please contact EY’s Talent Shared Services.
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Technology Consulting – Managed Services - Digital Engineering Operations Services - Senior Manager. Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. The solution is being built out to encompass application managed services, digital solutions including custom development and bespoke solutions. The team focuses on large, complex managed service deals and aims to achieve target margins and revenue while driving innovative solutions. Your Role
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models. Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements. Manage client relationships and ensure high levels of satisfaction and service quality. Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives. Collaborate with cross-functional teams to align engineering services with business goals. Oversee service level agreements (SLAs), performance metrics, and governance frameworks. Mentor and develop team members, fostering a culture of innovation and accountability. Support business development efforts including proposals, presentations, and client workshops. Ensure compliance with EY’s risk management and security standards. Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred. 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role. Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures. Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus. What We Offer You
A comprehensive compensation and benefits package with base salary ranges dependent on geography; Total Rewards includes medical and dental coverage, pension and 401(k), and paid time off options. Hybrid work model; expect to work in person 40-60% of the time on client engagements. Flexible vacation policy and paid holidays, with accommodations for personal and family needs. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those living in California, additional information is available. EY is committed to equal employment opportunities and reasonable accommodations for qualified individuals with disabilities. If you need assistance applying online or require an accommodation, please contact EY’s Talent Shared Services.
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