Market Research Manager, Observer

As an Account Manager on Ipsos’ Observer team, you will manage online/quantitative projects while providing support on the day-to-day responsibilities associated with multiple and concurrent studies. You will work directly with clients, providing them with a high level of service while executing a variety of tasks in a fast-paced environment. What you can expect to be doing: Perform a combination of the following duties according to departmental guidelines: Manages studies including questionnaire formatting, sample selection, fieldwork monitoring, quota monitoring, banner/tab plans, and data delivery Works on multiple tasks/studies simultaneously Promotes business growth from current accounts through successful project execution Responsible for project financials-- reconciliation, managing costs and margins, billing, etc. Participates/leads in client communications Ensures tasks are completed on time and efficiently Keeps manager informed of progress for each study, and escalates issues as needed Communicates effectively with operations staff Develops working knowledge of NextWorkbench, iQuote/Jobbook, Survey Reporter, idReports and other internal systems Proofing online programs for accuracy, look and feel, logic, etc. This might be the job for you if you have: Bachelor’s degree in Marketing, Business or related field or equivalent in experience. Minimum of 2-3 years of experience in market research industry Excellent project management and client service skills Demonstrated research expertise and experience with working directly with clients Knowledge of data deliverables- including SPSS, and tabulated data Entrepreneurial spirit and a high standard of performance Strong leadership competency, drive to succeed and willingness to learn Ability to balance priorities of simultaneous projects and demands – willing to ‘wear many hats’ Strong attention to detail and accuracy with the ability to prioritize, handle and see survey research projects through completion Ability to think creatively and strategically to solve problems Possesses exceptional interpersonal skills and ability to build relationships - internally and externally Strong computer skills including Microsoft Office Suite and other business-related software Superb written and oral communication skills Ability to work independently and as a part of a team Ipsos is committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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