WillHire
Overview Company: ServiceNow. We are seeking anExecutive Assistant who thrives at the intersection of precision, technology, and strategy. This is not a traditional support role — it’s a chance to operate at the heart of a global, AI-driven transformation in customer service. You’ll design time and focus for senior executives, turning complexity into clarity and friction into flow. You excel at anticipating needs, automating processes, and building smart systems, helping maximize executive impact while enabling the broader leadership team and Customer Support organization. This role is AI-native, detail-obsessed, and deeply collaborative — sought out as a trusted advisor who removes risk, amplifies efficiency, and builds relationships that strengthen the organization.
Company description: It all started in sunny San Diego, California in 2004 when a visionary engineer founded ServiceNow. Today, ServiceNow stands as a global market leader, delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. We pursue our purpose to make the world work better for everyone.
Responsibilities Calendar & time design: Orchestrate complex calendars with intention — prioritizing impact, resolving conflicts, and helping leaders invest time where it matters most.
Meeting strategy & preparation: Ensure meetings are purposeful and outcomes-driven with clear agendas, context, and materials provided in advance. Anticipate follow-ups and eliminate inefficiencies in how meetings are run.
Interview & candidate experience: Partner with recruiting to manage interviews seamlessly, ensure candidates are supported throughout, and elevate the overall hiring experience.
Travel & logistics: Manage all travel (domestic and international) with precision, anticipating risks and designing itineraries that maximize efficiency and productivity.
Expense & budget management: Oversee expenses, reports, and vendor onboarding with accuracy and timeliness; seek opportunities to automate and streamline wherever possible.
Onboarding & enablement: Lead onboarding logistics for new hires, vendors, and agencies — ensuring access, equipment, and resources are friction-free from day one.
AI-enabled operations: Continuously evaluate and integrate AI tools to remove manual work, improve workflows, analyze data, and enhance decision-making for executives and the team.
Special projects: Drive cross-functional projects that require discretion, collaboration, and a bias for execution.
Qualifications 5+ years of administrative or operations experience in a high-growth, fast-moving environment (experience in GTM, sales, or customer-facing teams a plus).
Proven ability to integrate AI into workflows — whether for automating tasks, analyzing insights, or exploring how AI can reimagine productivity.
Exceptional situational awareness: able to anticipate needs, manage risk, and adapt quickly in ambiguous situations.
Obsession with detail, clarity, and efficiency — with the discipline to enforce rigor across schedules, agendas, and processes.
Strong collaboration and relationship-building skills; recognized as a trusted resource and advisor by peers and leaders alike.
Clear, concise communication skills with the ability to influence across teams and levels.
High integrity, judgment, and discretion.
Technical fluency with modern workplace tools (Office 365, Zoom, Concur, Slack, and AI-powered productivity platforms).
Hunger to learn, grow, and help transform how work gets done in a large public company at the center of the AI race.
Note: For positions in this location, we offer a base pay of $104,100 - $151,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Base pay is a guideline and total compensation varies based on qualifications, skill level, competencies, and work location. We also offer health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on geographic location and may change based on work location.
Additional Information Work Personas
We approach a distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant authorities.
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