Sr. Amazon Q Strategist, Amazon Q Customer Success Team Job at Amazon Web Servic

Sr. Amazon Q Strategist, Amazon Q Customer Success Team

AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.

Overview

Amazon Q Strategists are dynamic professionals who architect and propel customer success, guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Q. They craft strategic roadmaps that expand Amazon Q's footprint across the enterprise, drive innovation and efficiency, and build trust with Account Teams and customers at all levels, from Enterprise Architects to C-Suite executives. They combine technical expertise with business acumen to identify high-impact use cases, quantify value, and drive measurable ROI.

Responsibilities

• Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization
• Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists
• Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover high-impact business value opportunities
• Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed
• Manage internal processes for projects such as project updates, approvals (legal, finance, operations), resource allocation, budget, timeline, tracking key metrics, and weekly reporting
• Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations
• Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement
• Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions

Basic Qualifications

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• 7+ years of consulting, architecture/design, and implementation of cloud-based solutions
• 7+ years of external or internal customer facing and project management experience
• 5+ years of hands-on software engineering experience, with expertise in areas such as database management, application development, and AI/ML
• 3+ years of experience as an AI/ML practitioner or implementing generative AI solutions

Preferred Qualifications

• Experience leading the architecture and implementation of AI/ML workloads
• Proven track record of delivering robust, scalable solutions in complex technical environments
• International consulting or professional services sales and delivery experience
• Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives
• Vertical industry sales and delivery experience of cloud services and solutions
• Experience with selling consulting/professional services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

This position will remain posted until filled.

Company - Amazon Web Services, Inc.