Sr. Amazon Q Strategist, Amazon Q Customer Success Team Job at Amazon Web Servic

Sr. Amazon Q Strategist, Amazon Q Customer Success Team Join Amazon Web Services (AWS) as a Sr. Amazon Q Strategist in the Amazon Q Customer Success Team. AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. Amazon Q Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Q. They excel at crafting strategic roadmaps that expand Amazon Q's footprint across the enterprise, driving innovation and efficiency. Key responsibilities include: Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization. Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists. Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover high-impact business value opportunities. Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed. Manage internal processes for projects such as project updates, approvals, resource allocation, budget, timeline, tracking key metrics, and weekly reporting. Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders. Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement. Basic qualifications: Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field. 7+ years of consulting, architecture/design, and implementation of cloud-based solutions. 7+ years of external or internal customer facing and project management experience. 5+ years of hands-on software engineering experience, with expertise in areas such as database management, application development, and AI/ML. 3+ years of experience as an AI/ML practitioner or implementing generative AI solutions. Preferred qualifications: Experience leading the architecture and implementation of AI/ML workloads. Proven track record of delivering robust, scalable solutions in complex technical environments. International consulting or professional services sales and delivery experience. Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr