MCR Hotels is hiring: Server, Restaurant in Odessa

Overview

Join to apply for the Server, Restaurant role at MCR Hotels

Base pay range: $12.00/hr - $14.00/hr

Location: Courtyard Odessa, 7241 Tres Hermanas Blvd TX, 79765

Section One: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time.
• Flawless Uniform: Wear a clean, approved uniform and be well-groomed with nametag and smiling.
• Teamwork
• Communication: Clear, honest, professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and guests.
• Collaboration: Commit to working together to create a welcoming environment and positive workplace.

Section Two: Role Specific Duties and Expectations

The Server is responsible for providing prompt, friendly, & accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders.

Responsibilities

• Friendly Greeting: Greet guests and describe food and beverage options clearly.
• Quick Delivery: Deliver hot items from kitchen to tables.
• POS Skills: Input orders and process payments accurately.
• Barista: Prepare coffee and other specialized drinks.
• Table Manicure: Clear, clean, and reset tables as needed.
• Guest Service: Observe diners and respond to requests.
• Side work: Complete daily inventory prep sheet and other side work per labor rules.
• Menu Knowledge: Knowledge of current food and beverage offerings.
• Seating: Escort guests to tables as needed.
• Food Safety: Ensure compliance with food safety policies (rotation, dating, labeling, cleaning).
• Cleanliness: Maintain cleanliness of the restaurant and surrounding areas.
• General Hotel Knowledge: Knowledge of hotel hours and amenities.

Section Three: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

Section Four: Qualifications & Requirements

Qualifications & Requirements

• Work Experience: Experience in hospitality, service, consumer-facing field preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions, tasks, and deadlines.
• Always provide friendly service with a smile.
• Flexible schedule with availability days, nights, holidays, weekends as needed.
• Must arrive on time and clock in; never work while clocked out.
• Must clock in/out for breaks as scheduled.
• Provide sufficient notice when calling out for a shift.

Physical Working Demands & Working Environment

The physical demands described here are representative of those necessary to perform essential functions. The employee is regularly required to stand, walk, perform repetitive motions, and lift items.

• Standing
• Walking
• Repetitive Motions: wrists, hands, fingers
• Lifting: lifting laundry supplies, linens, and other items

Language + Reasoning Skills

• Read, write, understand and communicate in English

Note: This job description does not state or imply exclusivity of duties. The employer reserves the right to change or assign duties. This document does not create an employment contract. At-will employment.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• More than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and unflagged hotels.
• Named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• Recipient of Marriott Partnership Circle Award and Hilton Legacy Award.
• For the TWA Hotel at JFK, received multiple awards including Architecture Award.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days of employment for full-time team members

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Restaurants

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