MCR Hotels is hiring: Server, Restaurant in Beaufort

Overview

Join to apply for the Server, Restaurant role at MCR Hotels. Hilton Garden Inn Beaufort is seeking a part-time server.

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with nametag and smiling at all times.
• Teamwork
• Communication: Clear, honest, and professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet business and guest needs.
• Collaboration: All Team Members must work together to create a welcoming environment and positive workplace.

SECTION TWO: Role Specific Duties and Expectations

The Server is responsible for providing prompt, friendly, & accurate food service to guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders.

Responsibilities

• Friendly Greeting: Greet guests and provide a clear description of food and beverage options.
• Quick Delivery: Deliver hot items from kitchen to tables.
• POS Skills: Input orders and process payments accurately.
• Barista: Prepare coffee and other specialized drinks.
• Table Manicure: Clear, clean, and reset tables as needed.
• Guest Service: Observe diners and respond to requests.
• Side work: Complete daily inventory prep sheet and other side work per labor rules.
• Menu Knowledge: Knowledge of current offerings.
• Seating: Escort guests to tables as needed.
• Food Safety: Ensure compliance with food safety policies and procedures.
• Cleanliness: Maintain cleanliness of the restaurant and surrounding areas.
• General Hotel Knowledge: Knowledge of hotel hours and amenities.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Work Experience: Hospitality, service, consumer-facing field preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions, complete tasks, and meet deadlines.
• Friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekends as needed.
• Timely attendance and clock-in/clock-out as directed; no working while clocked out.
• Clock in/out for breaks as scheduled.
• Provide prior notice when calling out for a shift.

Physical Working Demands & Working Environment

The physical demands are representative of what is needed to perform the essential functions. Employees must be able to stand, walk, perform repetitive motions, and lift items as part of duties.

• Standing
• Walking
• Repetitive Motions (wrists, hands, fingers)
• Lifting (laundry, linens, items)

Language + Reasoning Skills

• Read, write, understand and communicate effectively in English.

Note: This job description does not state or imply it is the only duties. The employer may assign other duties as needed. At-will employment. Reasonable accommodations may be provided for disabilities, absent undue hardship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR portfolio includes 148 premium-branded hotels with 22,000+ guestrooms across 37 states.
• Over 7,000 team members; operates hotels under multiple Marriott and Hilton brands.
• Awards: Fast Company’s 10 Most Innovative Travel Companies (2020); Marriott Partnership Circle Award; Hilton Legacy Award.
• Recent awards for projects such as the TWA Hotel (awards listed).

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance (available after 30 days for full-time)

Note: This listing may include additional details not applicable to all locations.