BEST Human Capital & Advisory Group is hiring: Green Goods Manager in Newport Ne

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Anderson’s set down roots in 1954 when Paul and Ruth Anderson started a business as wholesale growers. They expanded over the years into a garden center with pottery, furniture, gifts, and a small cafe. This description preserves the core role and responsibilities for the Green Goods Manager position within that context.

Position Summary

The Retail Store Manager oversees all day-to-day operations of the garden center retail store specific to plant material. This role ensures exceptional customer service, efficient operations, and a thriving sales environment while maintaining the center’s reputation for high-quality plants, products, and expert advice. This position also coordinates between our plant production facility and the needs of the retail facility.

Reports To: Owner & Operations Manager

Location: Newport News, VA

Primary Responsibilities

• Oversee daily operations of the garden center retail store, ensuring a welcoming and well-maintained environment.
• Lead, coach, and schedule retail staff to provide outstanding customer service and meet sales goals.
• Develop and implement merchandising plans and seasonal displays to drive sales and showcase products.
• Manage inventory, including ordering, receiving, pricing, and maintaining appropriate stock levels.
• Track sales, budgets, and performance metrics; prepare and present regular reports to leadership.
• Handle customer concerns and ensure a positive shopping experience.
• Ensure compliance with all safety, environmental, and labor regulations.
• Collaborate with growers/production staff to align plant availability and promotions.
• Train staff on product knowledge, upselling techniques, and customer service standards.
• Oversee opening/closing procedures, cash management, and reconciliation.

Qualifications

Education:

Bachelor’s or Associate's degree in horticulture, agriculture, business administration, retail, or a related field. Or equivalent years of experience.

Experience:

• Minimum of 5 years retail management experience (preferably in a garden center, nursery, or related environment).
• At least 2 years of garden center or horticulture experience strongly preferred.
• Proven ability to lead, motivate, and develop a team.
• Strong knowledge of plants, gardening products, and seasonal trends.
• Excellent organizational, merchandising, and customer service skills.
• Proficiency in POS systems and inventory management software.
• Ability to work weekends and extended hours during peak seasons.

Skills

• Strong leadership and people management skills, with the ability to inspire and develop teams.
• Excellent business acumen with proven ability to meet sales and profitability goals.
• Solid knowledge of plant care, horticulture, and garden retail operations.
• Exceptional organizational, communication, and customer service skills.
• Ability to work weekends and extended retail hours as required.

Attributes

• Proactive, adaptable, and able to work in a fast-paced and constantly changing environment.
• Strong communication skills with the ability to lead and motivate a team.
• Passionate about providing consumers with an epic experience.
• Ability to stand, walk, and lift up to 50 lbs. for extended periods.
• Comfortable working outdoors in various weather conditions.
• Competitive salary commensurate with experience.
• Performance-based bonus potential when meeting KPI requirements.
• An aggressive 401 (k) with a 4% match.
• Employee discounts on products.

How to apply

Please apply for this position if you have the requisite horticultural grower and leadership experience within the horticultural, agricultural, and/or hydroponic industries. Please forward your resume and career objectives to: tdowning@bhcagroup.com, pfranks@bhcagroup.com, or hdowning@bhcagroup.com

All inquiries are confidentially protected and appreciated.

Seniority level

Seniority level: Mid-Senior level

Employment type

Employment type: Full-time

Job function

Job function: Customer Service, Management, and Sales

Industries

Industries: Retail and Retail Luxury Goods and Jewelry

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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