CALL CENTER REPRESENTATIVE Job at Remote Jobs in New York

Employer Industry: Healthcare

Why consider this job opportunity:

• Salary up to $32,000
• Opportunity for career advancement and growth within the organization
• Work remotely full-time with flexible scheduling options between 8:00 AM to 8:00 PM EST
• Supportive and collaborative work environment
• Chance to make a positive impact on patient experiences and satisfaction

What to Expect (Job Responsibilities):

• Handle incoming and outgoing calls efficiently while maintaining a professional and courteous demeanor
• Schedule patient appointments accurately using the organization's electronic medical record (EMR) system
• Respond to patient inquiries regarding services, appointment availability, billing, and other general information
• Document all patient interactions and maintain accurate call records in the appropriate systems
• Follow HIPAA regulations to maintain patient confidentiality and data security

What is Required (Qualifications):

• Associate degree preferred or equivalent relevant call center experience
• Must be bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language
• 1 - 2 years experience in customer service, quality, and/or auditing experience
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

How to Stand Out (Preferred Qualifications):

• Experience in a fast-paced call center environment
• Strong organizational skills, accuracy, and attention to detail
• Ability to operate both independently and collaboratively
• Proven ability to thrive under pressure and meet assigned deadlines

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.