Infosys is hiring: IT Support Specialist in New York

Job Description

Infosys is seeking an IT Support Specialist with experience in Software installation, Troubleshoot, repair, and maintain software applications & infrastructure.

Required Qualifications:

• Candidate must be located within commuting distance of New York City, NY or be willing to relocate to these areas.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of experience in Information Technology.
• At least 1 year of IT Support experience with a Financial Services or Brokerage Firm.
• Experience in Software installation, Troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work from home set up – firm laptop or personal laptop + virtual machine.
• Undertake post incident reviews, with the focus on identifying process or operational improvements
• Work with IT teams to improve the overall stability of the production environment both regionally and globally
• Technical grasp of a wide range of applications both in house and 3rd party applications.
• Mobile Device Management.
• Create and maintain support documentation.
• Record and manage all Incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• On-call – Participate in rotating schedule providing afterhours and weekend support.
• Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc.
• Experience and desire to work in a Global delivery environment.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

EEO/About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.