IT SUPPORT Job at Springs Valley Bank & Trust Company in Jasper

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JOB DESCRIPTION: INFORMATION TECHNOLOGY SUPPORT

DEPARTMENT: Information Technology (IT)

CLASSIFICATION: Exempt

REPORTS TO: SEVP, COO

SUPERVISES: No supervisory responsibility

JOB SUMMARY: Provides end-user support for network applications and Springs Valley employees.

Major Duties & Responsibilities

• Performs the installation, repair, and preventative maintenance of personal computers and related systems.
• Day-to-day technical support to employees for network infrastructure and internal desktop systems, software, and hardware.
• Installs, configures, and troubleshoots desktop systems.
• Maintains data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and non-technical personnel.
• Assists in determining suitable software to meet user requirements.
• Recommends hardware and software solutions.
• Provide technical support to employees via telephone, eMail, or remote assistance.
• Monitor Windows Update via WSUS, 3rd Party Patching, and physical verification.
• Assist IT Manger with imaging, hardware/software installation/troubleshooting and basic network troubleshooting.

Education & Experience

• Bachelor's degree in computer science or business with relevant IT experience.
• Three to five years of experience in computer operations.

Knowledge, Skills, And Abilities

• Problem solving, analytics, reporting skills, process improvement.
• Technical experience, networking knowledge, security standards, and consulting experience.

E.O.E, including disability/vets

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology