AdventHealth is hiring: IT Support Specialist Associate Park Ridge, NC in Hender

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Mental Health Resources and Support

Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.

Schedule: Full Time

The role you'll contribute: The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes.

Must have ONE of the following valid IT related certifications:

• CompTIA A
• CompTIA Network
• CompTIA Security
• ISC2 CC
• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

This position provides accurate and timely support services for consumer devices. Associate support specialist is responsible for installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals.

Responsibilities:

• Install consumer-based hardware and software on devices and operating systems.
• Provide detailed descriptions within ServiceNow tickets.
• Follow AIT standards for devices and software.
• Work with enterprise AIT technical and business support teams as required.
• Perform preventive maintenance on authorized AdventHealth devices.
• Communicate with consumers to provide solutions to technical problems.
• Work on projects and special initiatives.
• Follow and maintain AIT standard operating procedures for field operations.
• Basic level support of audio video (AV) technology.
• Reference centralized AIT Field Operations knowledge bases.
• Perform basic level repairs for AdventHealth devices.
• Work with our designated AdventHealth IT vendors for support.
• Meet the standard service level agreement (SLA) for incident and request.
• Follow standard procedures for imaging devices.

Qualifications

The expertise and experience you'll need to succeed:

• Familiarity with Microsoft Office suite.
• Familiarity with current Microsoft and Mac operating systems.
• Basic familiarity with device imaging processes.
• Basic knowledge of mobile devices hardware.
• Familiarity with projects and time tracking.
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.
• Basic knowledge of workstation management software.
• Familiarity with common peripherals and accessories.
• Basic working knowledge of best IT security practices.
• Basic understanding of IT network hardware, software, and general concepts.

Knowledge and Skills Preferred:

• Experience working in a Healthcare environment.
• Experience working in a consumer centric environment.

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• At least 1 year experience in the desktop environment.

EDUCATION AND EXPERIENCE PREFERRED:

• Associate degree in computer technology, or 2 years of equivalent work experience.

CERTIFICATIONS:

• CompTIA A
• CompTIA Network
• CompTIA Security
• ISC2 CC
• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.