IT Support Specialist Associate Park Ridge, NC Job at Texas Health Huguley FWS i

Overview

IT Support Specialist Associate Park Ridge, NC (25038273)

Job Description

IT Support Specialist Associate Park Ridge, NC (25038273)

Schedule: Full Time

Benefits and perks include:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Mental Health Resources and Support

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Responsibilities

• Install consumer-based hardware and software on devices and operating systems.
• Provide detailed descriptions within ServiceNow tickets.
• Follow AIT standards for devices and software.
• Work with enterprise AIT technical and business support teams as required.
• Communicate with consumers to provide solutions to technical problems.
• Work on projects and special initiatives.
• Follow and maintain AIT standard operating procedures for field operations.
• Basic level support of audio video (AV) technology.
• Reference centralized AIT Field Operations knowledge bases.
• Perform basic level repairs for AdventHealth devices.
• Work with our designated AdventHealth IT vendors for support.
• Meet the standard service level agreement (SLA) for incident and request.
• Follow standard procedures for imaging devices.

Qualifications

• Knowledge and Skills Required:
• Familiarity with Microsoft Office suite.
• Familiarity with current Microsoft and Mac operating systems.
• Basic familiarity with device imaging processes.
• Basic knowledge of mobile devices hardware.
• Familiarity with projects and time tracking.
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.
• Basic knowledge of workstation management software.
• Familiarity with common peripherals and accessories.
• Basic working knowledge of best IT security practices.
• Basic understanding of IT network hardware, software, and general concepts.
• Knowledge and Skills Preferred:
• Experience working in a Healthcare environment.
• Experience working in a consumer centric environment.

Education and Certifications

• EDUCATION AND EXPERIENCE REQUIRED:
• High School Diploma or equivalent.
• At least 1 year experience in the desktop environment.
• EDUCATION AND EXPERIENCE PREFERRED:
• Associate degree in computer technology, or 2 years of equivalent work experience.
• CERTIFICATIONS:
• Must have ONE of the following valid IT related certifications:
• AWS Certified Cloud Practitioner
• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

Organization and Location

Organization: AdventHealth Information Technology

Primary Location/Work Locations: PR PARK RIDGE HEALTH 100 HOSPITAL DR Hendersonville 28792

Operating Unit: AdventHealth Information Tech