MSP Level II Tech

Benefits: 401(k) Competitive salary Health insurance Opportunity for advancement Paid time off Training & development About Us TeamLogic IT is a fast-growing managed services provider (MSP) committed to delivering proactive, secure, and strategic IT solutions to small and mid-sized businesses. We’re looking for a skilled and customer-focused Level II Technician to join our team and help businesses thrive through technology. What You’ll Do As a Level II Technician, you’ll work closely with clients and internal teams to: Troubleshoot and resolve escalated issues from Level 1 support, including: Windows Server, Active Directory, DHCP/DNS Office 365/Exchange Online administration Network devices (firewalls, switches, routers) Virtualization platforms (VMware, Hyper-V) Perform desktop migrations, system upgrades, and patch management Configure and maintain backup and disaster recovery solutions Use PowerShell and other tools for automation and diagnostics Document solutions and contribute to the internal knowledge base Participate in on-call rotation and scheduled on-site visits Communicate clearly with clients and maintain high satisfaction scores What You Bring 2+ years of experience in a technical support or MSP environment Strong knowledge of Microsoft 365, Windows Server, and networking fundamentals Experience with RMM tools, ticketing systems, and documentation platforms Excellent problem-solving and communication skills Ability to work independently and manage multiple priorities Relevant certifications (e.g., CompTIA Network+, Microsoft, Cisco) are a plus Why Join Us Competitive salary and benefits Career growth opportunities toward Level III or vCIO roles Access to training, advisory boards, and R&D initiatives A collaborative, client-first culture with a focus on proactive service How to Apply Submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to meeting you! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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