Coach
Overview
The Sales Support Associate role is an integral part of the store’s overall success and efficiency, focusing on brand commitment when servicing customers. The role leaves a lasting impression through friendly, efficient interactions at the cash wrap and on the sales floor. Accurate and effective work supports the flow of product from receipt through the point of sale. Responsibilities
Cash Wrap
— Greet customers with a smile and eye contact, offer your name; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy operating the POS; keep the cash wrap organized and clean; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with policy; thank customers and provide reasons to return; represent the Coach brand appropriately. Stockroom / Warehouse
— Receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify store information; communicate discrepancies to Store Management; process shipments/transfers per Coach standards and timeframes; organize and clean the stock room daily (including offsite/remote warehouse as applicable); manage stock in back-of-house and on the sales floor; adjust layouts for sell-through and new product; prepare and conduct regular cycle counts; participate in store physical inventories; maintain Loss Prevention standards. Sales Floor
— Regularly analyze the sales floor to assess replenishment needs; replenish the floor/assigned zone; respond to sell-through and execute visual merchandising; support floor activities; communicate price points, features/benefits, color and stock availability; respond to customer requests confidently and collaborate with the sales team or Store Management; maintain housekeeping standards. Competencies Required
Drive For Results: consistently exceeds goals and is result-oriented. Customer Focus: dedicated to meeting internal and external customer expectations and building trust. Creativity: generates original ideas and adds value in brainstorming settings. Interpersonal Savvy: relates well to diverse people; builds rapport and uses diplomacy. Learning on The Fly: learns quickly, open to change, analyzes successes and failures to improve. Perseverance: energetic, driven to finish tasks despite setbacks. Dealing with Ambiguity: can handle change and uncertainty, acts without complete information when needed. Additional Requirements
Experience
— 1–3 years of retail experience (cashier/stock or sales), preferably in luxury retail; knowledge of fashion trends and competition. Education
— High school diploma or equivalent; college degree preferred. Technical
— Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets. Physical
— Ability to work at a fast pace; communicate effectively with customers and team; maneuver on the sales floor, shelves, and stock room; climb, bend, and kneel; frequently lift up to 25 pounds and, at times, up to 50 pounds for shipments/transfers. Schedule
— Flexibility to meet Coach scheduling and availability expectations, including nights, weekends, and holidays with high retail traffic. Note:
This document is a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity employer and affirmative action employer. All employment decisions are based on qualifications related to the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at
www.coach.com . Job Details
Seniority level: Entry level Employment type: Temporary Job function: Other Industries: Retail Apparel and Fashion
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The Sales Support Associate role is an integral part of the store’s overall success and efficiency, focusing on brand commitment when servicing customers. The role leaves a lasting impression through friendly, efficient interactions at the cash wrap and on the sales floor. Accurate and effective work supports the flow of product from receipt through the point of sale. Responsibilities
Cash Wrap
— Greet customers with a smile and eye contact, offer your name; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy operating the POS; keep the cash wrap organized and clean; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with policy; thank customers and provide reasons to return; represent the Coach brand appropriately. Stockroom / Warehouse
— Receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify store information; communicate discrepancies to Store Management; process shipments/transfers per Coach standards and timeframes; organize and clean the stock room daily (including offsite/remote warehouse as applicable); manage stock in back-of-house and on the sales floor; adjust layouts for sell-through and new product; prepare and conduct regular cycle counts; participate in store physical inventories; maintain Loss Prevention standards. Sales Floor
— Regularly analyze the sales floor to assess replenishment needs; replenish the floor/assigned zone; respond to sell-through and execute visual merchandising; support floor activities; communicate price points, features/benefits, color and stock availability; respond to customer requests confidently and collaborate with the sales team or Store Management; maintain housekeeping standards. Competencies Required
Drive For Results: consistently exceeds goals and is result-oriented. Customer Focus: dedicated to meeting internal and external customer expectations and building trust. Creativity: generates original ideas and adds value in brainstorming settings. Interpersonal Savvy: relates well to diverse people; builds rapport and uses diplomacy. Learning on The Fly: learns quickly, open to change, analyzes successes and failures to improve. Perseverance: energetic, driven to finish tasks despite setbacks. Dealing with Ambiguity: can handle change and uncertainty, acts without complete information when needed. Additional Requirements
Experience
— 1–3 years of retail experience (cashier/stock or sales), preferably in luxury retail; knowledge of fashion trends and competition. Education
— High school diploma or equivalent; college degree preferred. Technical
— Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets. Physical
— Ability to work at a fast pace; communicate effectively with customers and team; maneuver on the sales floor, shelves, and stock room; climb, bend, and kneel; frequently lift up to 25 pounds and, at times, up to 50 pounds for shipments/transfers. Schedule
— Flexibility to meet Coach scheduling and availability expectations, including nights, weekends, and holidays with high retail traffic. Note:
This document is a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity employer and affirmative action employer. All employment decisions are based on qualifications related to the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at
www.coach.com . Job Details
Seniority level: Entry level Employment type: Temporary Job function: Other Industries: Retail Apparel and Fashion
#J-18808-Ljbffr