Valon Mortgage, Inc.
Loss Mitigation Document and Closing Specialist Jacksonville, Florida, United St
Valon Mortgage, Inc., Chicago, Illinois, United States, 60290
Loss Mitigation Document and Closing Specialist
Locations: Jacksonville, Florida, United States; Phoenix, Arizona, United States About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We are a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Instead of building on broken legacy systems, we operate our own mortgage servicing business managing $110+ billion in loans, which informs the software we build for regulated industries. ValonOS is our unified platform that makes every process structured and programmable and is positioned for the AI era. Mortgage servicing is just the beginning of our broader vision to transform regulated industries and beyond. Default Servicing at Valon The Default Servicing team manages all default-related processes and resolves mortgage loans that are in default. The team helps prevent foreclosures and minimize losses for investors, with a focus on homeowner transparency and financial literacy as part of our people, process, and product approach. About the Role The Loss Mitigation Document and Closing Specialist manages the closing of loan workout packages, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines. This role involves managing all post-approval activities for loss mitigation workouts, ensuring accurate and timely completion. You will liaise between internal departments and external parties to finalize agreements, resolve outstanding conditions, and seamlessly transition accounts to minimize risk and maximize recovery for the organization. This position requires exceptional organization, keen attention to detail, and a deep understanding of workout options such as loan modifications, short sales, deeds-in-lieu, and forbearance plans. You will oversee the quality control of borrower-executed documents, ensuring workout terms amortize and delinquency cure. You will manage the finalization of workout terms in our proprietary system and collaborate with departments such as cashiering, loan accounting, and investor reporting to ensure accurate and timely processing of loans eligible for buyout. Responsibilities Post-Approval Management: Oversee the end-to-end completion process for approved loss mitigation workouts, ensuring all conditions precedent are met. Documentation & Compliance: Review, prepare, and process all necessary legal and internal documentation for workout completion, ensuring accuracy, completeness, and adherence to investor, insurer, state, federal, CFPB guidelines and internal policies. Document and Title Processes: Manage document and title processes, including review, clearance, and quality control of borrower-executed documents for proper notarization and execution. Document Rejection Resolution: Track and resolve document rejections, before system finalization and after post-workout settlements. Communication & Coordination: Communicate with servicers, attorneys, title companies, real estate agents, and internal departments to gather required information, resolve discrepancies, and expedite the completion process. Coordinate with teams to provide customer service and ensure a seamless loss mitigation process. Condition Fulfillment: Track and follow up on outstanding conditions and requirements for workout completion, including executed documents, payments, insurance, and property inspections. Trial Plan Monitoring: Monitor trial plans and handle cancellations as needed. System Updates & Data Integrity: Update internal servicing systems with the status of workout completions, ensure data integrity, and manage finalization of workout terms in the proprietary system. Modification Reconciliation: Reconcile modifications to align capitalized amounts with changes to the loan's unpaid principal balance. Workout Term Amortization: Ensure approved workout terms are properly amortized and delinquencies cured. Investor System Submission & QC: Submit workout settlements to investor systems and perform final quality checks to ensure internal records reflect workout documents. Interdepartmental Collaboration: Collaborate with cashiering, loan accounting, and investor reporting to ensure accurate and timely processing of loans eligible for buyout. Problem Resolution: Identify and resolve issues or roadblocks during the completion process and escalate complex cases as needed. Timeline Management: Monitor critical deadlines to ensure timely workout completion and avoid delays or re-defaults. Reporting: Generate reports on workout completion rates, outstanding items, and performance metrics. Quality Assurance: Conduct final reviews of completed workout files to ensure documentation reflects the terms of the agreement. Process Improvement: Identify opportunities to streamline and improve the loss mitigation workout completion process. Minimum Qualifications HIgh School Diploma or GED At least 3-5 years of experience in mortgage servicing, loss mitigation, real estate, or a related field, with emphasis on documentation and transaction completion. Understanding of loss mitigation options (modifications, short sales, deeds-in-lieu, forbearance) and their documentation requirements. Familiarity with mortgage servicing regulations (RESPA, TILA, FCRA, CFPB) and GSE guidelines (Fannie Mae, Freddie Mac), as well as investor and insurer guidelines. Exceptional attention to detail and accuracy when reviewing and processing complex financial and legal documents. Strong organizational and time management skills with the ability to manage a high volume of cases. Excellent written and verbal communication skills for professional interaction with diverse stakeholders. Strong analytical and problem-solving abilities to identify issues and implement effective solutions. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with mortgage servicing software (e.g., Black Knight MSP, Fiserv, LoanSphere) and CRM systems. Ability to adapt to changing priorities and thrive in a fast-paced environment. Ideal Background Experience managing a high-volume loan portfolio. Knowledge of bankruptcy and foreclosure processes as they relate to loss mitigation. A Bachelor's degree in Business Administration, Finance, Real Estate, or a related field is preferred. Equivalent work experience will also be considered. What we can offer Compensation: competitive salary and 401k plan Health & well-being: comprehensive medical, dental, and vision benefits Food & meals: in-office snacks and drinks, and Bagel Fridays Commuter benefits: pre-tax deductions for public transportation, rideshare services, and parking Grow together: company-wide orientation and learning & development opportunities including regular reviews with 360-degree feedback Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time: 12 weeks off for birthing and non-birthing parents, fully paid Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Locations: Jacksonville, Florida, United States; Phoenix, Arizona, United States About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We are a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Instead of building on broken legacy systems, we operate our own mortgage servicing business managing $110+ billion in loans, which informs the software we build for regulated industries. ValonOS is our unified platform that makes every process structured and programmable and is positioned for the AI era. Mortgage servicing is just the beginning of our broader vision to transform regulated industries and beyond. Default Servicing at Valon The Default Servicing team manages all default-related processes and resolves mortgage loans that are in default. The team helps prevent foreclosures and minimize losses for investors, with a focus on homeowner transparency and financial literacy as part of our people, process, and product approach. About the Role The Loss Mitigation Document and Closing Specialist manages the closing of loan workout packages, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines. This role involves managing all post-approval activities for loss mitigation workouts, ensuring accurate and timely completion. You will liaise between internal departments and external parties to finalize agreements, resolve outstanding conditions, and seamlessly transition accounts to minimize risk and maximize recovery for the organization. This position requires exceptional organization, keen attention to detail, and a deep understanding of workout options such as loan modifications, short sales, deeds-in-lieu, and forbearance plans. You will oversee the quality control of borrower-executed documents, ensuring workout terms amortize and delinquency cure. You will manage the finalization of workout terms in our proprietary system and collaborate with departments such as cashiering, loan accounting, and investor reporting to ensure accurate and timely processing of loans eligible for buyout. Responsibilities Post-Approval Management: Oversee the end-to-end completion process for approved loss mitigation workouts, ensuring all conditions precedent are met. Documentation & Compliance: Review, prepare, and process all necessary legal and internal documentation for workout completion, ensuring accuracy, completeness, and adherence to investor, insurer, state, federal, CFPB guidelines and internal policies. Document and Title Processes: Manage document and title processes, including review, clearance, and quality control of borrower-executed documents for proper notarization and execution. Document Rejection Resolution: Track and resolve document rejections, before system finalization and after post-workout settlements. Communication & Coordination: Communicate with servicers, attorneys, title companies, real estate agents, and internal departments to gather required information, resolve discrepancies, and expedite the completion process. Coordinate with teams to provide customer service and ensure a seamless loss mitigation process. Condition Fulfillment: Track and follow up on outstanding conditions and requirements for workout completion, including executed documents, payments, insurance, and property inspections. Trial Plan Monitoring: Monitor trial plans and handle cancellations as needed. System Updates & Data Integrity: Update internal servicing systems with the status of workout completions, ensure data integrity, and manage finalization of workout terms in the proprietary system. Modification Reconciliation: Reconcile modifications to align capitalized amounts with changes to the loan's unpaid principal balance. Workout Term Amortization: Ensure approved workout terms are properly amortized and delinquencies cured. Investor System Submission & QC: Submit workout settlements to investor systems and perform final quality checks to ensure internal records reflect workout documents. Interdepartmental Collaboration: Collaborate with cashiering, loan accounting, and investor reporting to ensure accurate and timely processing of loans eligible for buyout. Problem Resolution: Identify and resolve issues or roadblocks during the completion process and escalate complex cases as needed. Timeline Management: Monitor critical deadlines to ensure timely workout completion and avoid delays or re-defaults. Reporting: Generate reports on workout completion rates, outstanding items, and performance metrics. Quality Assurance: Conduct final reviews of completed workout files to ensure documentation reflects the terms of the agreement. Process Improvement: Identify opportunities to streamline and improve the loss mitigation workout completion process. Minimum Qualifications HIgh School Diploma or GED At least 3-5 years of experience in mortgage servicing, loss mitigation, real estate, or a related field, with emphasis on documentation and transaction completion. Understanding of loss mitigation options (modifications, short sales, deeds-in-lieu, forbearance) and their documentation requirements. Familiarity with mortgage servicing regulations (RESPA, TILA, FCRA, CFPB) and GSE guidelines (Fannie Mae, Freddie Mac), as well as investor and insurer guidelines. Exceptional attention to detail and accuracy when reviewing and processing complex financial and legal documents. Strong organizational and time management skills with the ability to manage a high volume of cases. Excellent written and verbal communication skills for professional interaction with diverse stakeholders. Strong analytical and problem-solving abilities to identify issues and implement effective solutions. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with mortgage servicing software (e.g., Black Knight MSP, Fiserv, LoanSphere) and CRM systems. Ability to adapt to changing priorities and thrive in a fast-paced environment. Ideal Background Experience managing a high-volume loan portfolio. Knowledge of bankruptcy and foreclosure processes as they relate to loss mitigation. A Bachelor's degree in Business Administration, Finance, Real Estate, or a related field is preferred. Equivalent work experience will also be considered. What we can offer Compensation: competitive salary and 401k plan Health & well-being: comprehensive medical, dental, and vision benefits Food & meals: in-office snacks and drinks, and Bagel Fridays Commuter benefits: pre-tax deductions for public transportation, rideshare services, and parking Grow together: company-wide orientation and learning & development opportunities including regular reviews with 360-degree feedback Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time: 12 weeks off for birthing and non-birthing parents, fully paid Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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