PENNYMAC
Overview
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. The goal is to help millions of Americans achieve homeownership through the complete mortgage journey. Responsibilities
Receive inbound calls to assist customers with inquiries regarding their repayment or forbearance plan, HHF/EHLP, SCRA program or general loan servicing questions Direct outbound call campaigns to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries Follow set investor/state specific guidelines to set up approved repayment or forbearance plan, HHF/EHLP or SCRA programs Update customer financial information based on change in circumstance or to address remaining delinquency at plan completion to initiate foreclosure alternative programs, provide results and next steps based on the recommendation received Address email and fax communications from customers and authorized third parties to ensure items are acknowledged and processed in a timely manner Perform other related duties as required and assigned Demonstrate behaviors aligned with the organization’s desired culture and values What You’ll Bring
Bachelor’s degree or equivalent work experience 3+ years of relevant work experience Thorough knowledge of investor-specific repayment, forbearance, HHF/EHLP and SCRA foreclosure alternative programs, loan servicing, foreclosure, and bankruptcy Proficient with CFPB, FDCPA and ECOA regulations Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence Excellent computer skills, including proficiency in Microsoft Excel and Word Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home ownership. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: Accountability, Reliability and Ethics in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth, and to fostering an equitable and inclusive environment where all employees and customers feel valued, respected and supported. Benefits
Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships Compensation
Salary: $40,000 - $60,000. Individual salary may vary based on role, geographic location, market data, and skills and experience. Some roles may be eligible for performance-based compensation and/or stock-based incentives. Work Model
OFFICE Location
Moorpark, CA
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Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. The goal is to help millions of Americans achieve homeownership through the complete mortgage journey. Responsibilities
Receive inbound calls to assist customers with inquiries regarding their repayment or forbearance plan, HHF/EHLP, SCRA program or general loan servicing questions Direct outbound call campaigns to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries Follow set investor/state specific guidelines to set up approved repayment or forbearance plan, HHF/EHLP or SCRA programs Update customer financial information based on change in circumstance or to address remaining delinquency at plan completion to initiate foreclosure alternative programs, provide results and next steps based on the recommendation received Address email and fax communications from customers and authorized third parties to ensure items are acknowledged and processed in a timely manner Perform other related duties as required and assigned Demonstrate behaviors aligned with the organization’s desired culture and values What You’ll Bring
Bachelor’s degree or equivalent work experience 3+ years of relevant work experience Thorough knowledge of investor-specific repayment, forbearance, HHF/EHLP and SCRA foreclosure alternative programs, loan servicing, foreclosure, and bankruptcy Proficient with CFPB, FDCPA and ECOA regulations Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence Excellent computer skills, including proficiency in Microsoft Excel and Word Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home ownership. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: Accountability, Reliability and Ethics in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth, and to fostering an equitable and inclusive environment where all employees and customers feel valued, respected and supported. Benefits
Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships Compensation
Salary: $40,000 - $60,000. Individual salary may vary based on role, geographic location, market data, and skills and experience. Some roles may be eligible for performance-based compensation and/or stock-based incentives. Work Model
OFFICE Location
Moorpark, CA
#J-18808-Ljbffr