AHU Technologies Inc
Helpdesk Specialist Journeyman DC
AHU Technologies Inc, Washington, District of Columbia, us, 20022
Responsibilities
Install and configure system hardware/software in an enterprise environment. Install operating system patches and upgrades (OS) as required. Provide remote support using an endpoint management tool. Support desktop operating systems (Windows 10, Mac OSX 10.10.X). Provide administrative IT support and manage service requests in ITSM tools (e.g., ServiiceNow or similar). Demonstrate strong customer service and user-facing communication to make nontechnical users comfortable with complex technology concepts. Manage time effectively with detail-oriented organizational skills. Troubleshoot hardware-related issues and complex software-related issues. Utilize Microsoft Office Suite (Office 2010+ and Office 365). Qualifications
6-10 yrs installing and configuring system hardware/software in an enterprise environment. 6-10 yrs installing operating system patches and upgrades. Expertise in supporting desktop operating systems (Windows 10, Mac OSX 10.10.X). Bachelor’s degree in IT or related field or equivalent experience. Experience using an endpoint management tool to provide remote support. Strong customer service skills. Experience providing administrative support in an IT environment. Proficient time management skills and detail-oriented organizational skills. Microsoft Certifications: MCP. Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform. Science in troubleshooting hardware and software issues. Knowledge of Microsoft Office Suite (Office 2010+ and Office 365).
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Install and configure system hardware/software in an enterprise environment. Install operating system patches and upgrades (OS) as required. Provide remote support using an endpoint management tool. Support desktop operating systems (Windows 10, Mac OSX 10.10.X). Provide administrative IT support and manage service requests in ITSM tools (e.g., ServiiceNow or similar). Demonstrate strong customer service and user-facing communication to make nontechnical users comfortable with complex technology concepts. Manage time effectively with detail-oriented organizational skills. Troubleshoot hardware-related issues and complex software-related issues. Utilize Microsoft Office Suite (Office 2010+ and Office 365). Qualifications
6-10 yrs installing and configuring system hardware/software in an enterprise environment. 6-10 yrs installing operating system patches and upgrades. Expertise in supporting desktop operating systems (Windows 10, Mac OSX 10.10.X). Bachelor’s degree in IT or related field or equivalent experience. Experience using an endpoint management tool to provide remote support. Strong customer service skills. Experience providing administrative support in an IT environment. Proficient time management skills and detail-oriented organizational skills. Microsoft Certifications: MCP. Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform. Science in troubleshooting hardware and software issues. Knowledge of Microsoft Office Suite (Office 2010+ and Office 365).
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