Gravity Networks, LLC
Overview
Sr. Systems Engineer – MSP – Knoxville. Location: West Knoxville, TN (In-office). Travel: Frequent local travel to client sites; remote support for Utah and Tennessee-based clients. Gravity Networks is a Managed IT Services Provider (MSP) with offices in Knoxville, TN and Salt Lake City, UT. Our team spans administration, sales, help desk, and systems engineering, and thrives on solving complex challenges with integrity and quality. Role Overview
We’re seeking a Sr. Systems Engineer to manage and maintain diverse IT environments across multiple clients. This in-office role provides remote support for Tennessee and Utah-based customers, and onsite support for Tennessee clients. Responsibilities include handling advanced support tickets, answering phone calls and emails through the ticketing system, and assisting the Help Desk team as needed. The Sr. Engineer will act as a project manager for professional projects, mentor the service team, own specific tools and technologies, and serve as a technical escalation point for help desk staff. Support includes advanced troubleshooting, project execution, emergency response, infrastructure upgrades, and onboarding new customers. Key Responsibilities
Build, maintain, and monitor physical and virtualized server environments (HyperV/vSphere, Azure, Microsoft Server) Manage data storage (SAN/NAS), permissions, and access across WANs Configure and maintain backups, UPS systems, and failover processes Respond to alerts and outages; coordinate with service providers and clients Architect and deploy infrastructure upgrades and new environments Perform OS and firmware upgrades Manage VoIP installations, troubleshooting, and maintenance Keep customer documentation up-to-date; perform regular audits Determine project plans for hardware and technologies; manage project processes Stay current on cybersecurity threats and recommend environment adjustments Implement and document compliance controls (HIPAA, NIST, CMMC) Collaborate with account and service management to audit and remediate best practices Provide phone and email support to users Provide training and support to help desk technicians Ideal Candidate Traits
Experience across varied IT environments and MSP operations Strong communication and collaboration skills Ability to prioritize, organize, and manage time effectively Ability to manage projects from inception to completion Comfortable in hybrid team settings and direct client interactions Adaptable to changing client needs and technologies Friendly, open-minded, and professional Technical Expertise Required
Experience managing tickets through a ticketing system (we use ConnectWise) Dell server and SAN hardware, Windows Server and Workstation OS Azure, O365/M365 Fortinet and Ubiquiti firewalls, switches, and access points PowerChute/PowerStore Cloud-first and local backup solutions VOIP configuration and management Network and VPN configuration, management, and troubleshooting Network and security monitoring Exposure to cybersecurity and regulatory compliance Current Microsoft and NSE certifications preferred; ongoing training required Schedule & Benefits
This is a salary position with standard business hours of 8:30 AM to 5:30 PM ET, Monday through Friday. There will be after-hours project and maintenance work occasionally required. Gravity Networks offers a competitive benefits package including medical and dental insurance, paid time off (PTO), life insurance, and a 401(k) retirement plan. Participation in an on-call rotation and occasional after-hours project work is required. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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Sr. Systems Engineer – MSP – Knoxville. Location: West Knoxville, TN (In-office). Travel: Frequent local travel to client sites; remote support for Utah and Tennessee-based clients. Gravity Networks is a Managed IT Services Provider (MSP) with offices in Knoxville, TN and Salt Lake City, UT. Our team spans administration, sales, help desk, and systems engineering, and thrives on solving complex challenges with integrity and quality. Role Overview
We’re seeking a Sr. Systems Engineer to manage and maintain diverse IT environments across multiple clients. This in-office role provides remote support for Tennessee and Utah-based customers, and onsite support for Tennessee clients. Responsibilities include handling advanced support tickets, answering phone calls and emails through the ticketing system, and assisting the Help Desk team as needed. The Sr. Engineer will act as a project manager for professional projects, mentor the service team, own specific tools and technologies, and serve as a technical escalation point for help desk staff. Support includes advanced troubleshooting, project execution, emergency response, infrastructure upgrades, and onboarding new customers. Key Responsibilities
Build, maintain, and monitor physical and virtualized server environments (HyperV/vSphere, Azure, Microsoft Server) Manage data storage (SAN/NAS), permissions, and access across WANs Configure and maintain backups, UPS systems, and failover processes Respond to alerts and outages; coordinate with service providers and clients Architect and deploy infrastructure upgrades and new environments Perform OS and firmware upgrades Manage VoIP installations, troubleshooting, and maintenance Keep customer documentation up-to-date; perform regular audits Determine project plans for hardware and technologies; manage project processes Stay current on cybersecurity threats and recommend environment adjustments Implement and document compliance controls (HIPAA, NIST, CMMC) Collaborate with account and service management to audit and remediate best practices Provide phone and email support to users Provide training and support to help desk technicians Ideal Candidate Traits
Experience across varied IT environments and MSP operations Strong communication and collaboration skills Ability to prioritize, organize, and manage time effectively Ability to manage projects from inception to completion Comfortable in hybrid team settings and direct client interactions Adaptable to changing client needs and technologies Friendly, open-minded, and professional Technical Expertise Required
Experience managing tickets through a ticketing system (we use ConnectWise) Dell server and SAN hardware, Windows Server and Workstation OS Azure, O365/M365 Fortinet and Ubiquiti firewalls, switches, and access points PowerChute/PowerStore Cloud-first and local backup solutions VOIP configuration and management Network and VPN configuration, management, and troubleshooting Network and security monitoring Exposure to cybersecurity and regulatory compliance Current Microsoft and NSE certifications preferred; ongoing training required Schedule & Benefits
This is a salary position with standard business hours of 8:30 AM to 5:30 PM ET, Monday through Friday. There will be after-hours project and maintenance work occasionally required. Gravity Networks offers a competitive benefits package including medical and dental insurance, paid time off (PTO), life insurance, and a 401(k) retirement plan. Participation in an on-call rotation and occasional after-hours project work is required. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr