Gravity Networks
Sr. Systems Engineer – MSP – Knoxville
Location:
West Knoxville, TN (In-office)
Travel:
Frequent local travel to client sites; remote support for Utah and Tennessee-based clients
About Gravity Networks:
Gravity Networks is a Managed IT Services Provider (MSP) with offices in Knoxville, TN and Salt Lake City, UT. Our team—spanning administration, sales, help desk, and systems engineering—is composed of bright, tech-savvy professionals who thrive on solving complex challenges with integrity and quality.
Role Overview:
We’re seeking a Sr. Systems Engineer to manage and maintain diverse IT environments across multiple clients. This in-office role provides remote support for both Tennessee and Utah-based customers, and onsite support for Tennessee clients. Responsibilities include answering phone calls and email tickets through phone calls and the ticketing system, while primarily this role will handle advanced support tickets they also assist the Help Desk team as needed. Support should be provided in a quick and professional manner to provide advanced support, project execution, emergency response, infrastructure upgrades, and onboarding new customers. The Sr. Engineer will function as a project manager for professional projects, mentor the service team, take ownership of specific tools and technologies, and serve as a technical escalation point for help desk staff.
Key Responsibilities:
Build, maintain, and monitor physical and virtualized server environments (HyperV/vSphere, Azure, Microsoft Server)
Manage data storage (SAN/NAS), permissions, and access across WANs
Configure and maintain backups, UPS systems, and failover processes
Respond to alerts and outages; coordinate with service providers and clients
Architect and deploy infrastructure upgrades and new environments
Perform OS and firmware upgrades
Manage VoIP installations, troubleshooting, and maintenance
Keep customer documentation up-to-date, perform regular audits
Determine project plans for a variety of hardware and technologies, manage project processes
Stay current on cybersecurity threats and recommend environment adjustments
Implement and document compliance controls (HIPAA, NIST, CMMC)
Collaborate with account and service management to audit and remediate best practices
Provide phone and email support to users
Provide training and support to help desk technicians
Ideal Candidate Traits:
Experience across varied IT environments and MSP operations
Strong communication and collaboration skills
Ability to prioritize, organize, and manage time effectively
Ability to manage projects from inception to completion
Comfortable in hybrid team settings and direct client interactions
Adaptable to changing client needs and technologies
Friendly, open-minded, and professional
Technical Expertise Required:
Experience managing tickets through a ticketing system, we use ConnectWise
Dell server and SAN hardware, Windows Server and Workstation OS
Azure, O365/M365
Fortinet and Ubiquiti firewalls, switches, and access points
PowerChute/PowerStore
Cloud-first and local backup solutions
VOIP configuration and management
Network and VPN configuration, management, and troubleshooting
Network and security monitoring
Exposure to cybersecurity and regulatory compliance
Current Microsoft and NSE certifications preferred; ongoing training required
Schedule & Benefits:
This is a salary position with standard business hours of 8:30 AM to 5:30 PM ET, Monday through Friday. There will be after-hours project and maintenance work occasionally required. Gravity Networks offers a competitive benefits package including medical and dental insurance, paid time off (PTO), life insurance, and a 401(k) retirement plan. Participation in an on-call rotation and occasional after-hours project work is required.
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West Knoxville, TN (In-office)
Travel:
Frequent local travel to client sites; remote support for Utah and Tennessee-based clients
About Gravity Networks:
Gravity Networks is a Managed IT Services Provider (MSP) with offices in Knoxville, TN and Salt Lake City, UT. Our team—spanning administration, sales, help desk, and systems engineering—is composed of bright, tech-savvy professionals who thrive on solving complex challenges with integrity and quality.
Role Overview:
We’re seeking a Sr. Systems Engineer to manage and maintain diverse IT environments across multiple clients. This in-office role provides remote support for both Tennessee and Utah-based customers, and onsite support for Tennessee clients. Responsibilities include answering phone calls and email tickets through phone calls and the ticketing system, while primarily this role will handle advanced support tickets they also assist the Help Desk team as needed. Support should be provided in a quick and professional manner to provide advanced support, project execution, emergency response, infrastructure upgrades, and onboarding new customers. The Sr. Engineer will function as a project manager for professional projects, mentor the service team, take ownership of specific tools and technologies, and serve as a technical escalation point for help desk staff.
Key Responsibilities:
Build, maintain, and monitor physical and virtualized server environments (HyperV/vSphere, Azure, Microsoft Server)
Manage data storage (SAN/NAS), permissions, and access across WANs
Configure and maintain backups, UPS systems, and failover processes
Respond to alerts and outages; coordinate with service providers and clients
Architect and deploy infrastructure upgrades and new environments
Perform OS and firmware upgrades
Manage VoIP installations, troubleshooting, and maintenance
Keep customer documentation up-to-date, perform regular audits
Determine project plans for a variety of hardware and technologies, manage project processes
Stay current on cybersecurity threats and recommend environment adjustments
Implement and document compliance controls (HIPAA, NIST, CMMC)
Collaborate with account and service management to audit and remediate best practices
Provide phone and email support to users
Provide training and support to help desk technicians
Ideal Candidate Traits:
Experience across varied IT environments and MSP operations
Strong communication and collaboration skills
Ability to prioritize, organize, and manage time effectively
Ability to manage projects from inception to completion
Comfortable in hybrid team settings and direct client interactions
Adaptable to changing client needs and technologies
Friendly, open-minded, and professional
Technical Expertise Required:
Experience managing tickets through a ticketing system, we use ConnectWise
Dell server and SAN hardware, Windows Server and Workstation OS
Azure, O365/M365
Fortinet and Ubiquiti firewalls, switches, and access points
PowerChute/PowerStore
Cloud-first and local backup solutions
VOIP configuration and management
Network and VPN configuration, management, and troubleshooting
Network and security monitoring
Exposure to cybersecurity and regulatory compliance
Current Microsoft and NSE certifications preferred; ongoing training required
Schedule & Benefits:
This is a salary position with standard business hours of 8:30 AM to 5:30 PM ET, Monday through Friday. There will be after-hours project and maintenance work occasionally required. Gravity Networks offers a competitive benefits package including medical and dental insurance, paid time off (PTO), life insurance, and a 401(k) retirement plan. Participation in an on-call rotation and occasional after-hours project work is required.
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