Capital One
Manager, Platform Operations Risk Management
Capital One, Richmond, Virginia, United States, 23214
Manager, Platform Operations Risk Management
Do you like working in the spotlight? Are you ready to work on the front line of a top 10 Bank? Can you build relationships as well as develop and implement innovative solutions? As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable.
As a Platform Operations Risk Manager in Capital One’s Customer Servicing Strategy team, you will apply your risk, project, process management, analytical and technical skills to our highest profile multi-tenancy platforms and projects. Platform Risk Managers partner with Product/Technology leaders, along with their business and operations teams, to identify potential risks, design well managed processes & technical solutions, as well as mitigate and control risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.
As a member of the Card division's first line of defense, you will be instrumental in identifying, assessing, and reporting risks, as well as challenge the existing technology processes, capabilities, and platforms. This includes, but is not limited to, new design builds for platform enhancements, automated tools, and improved processes aimed at better serving both agents and customers. Given the demanding and high-visibility nature of this role, the ideal candidate will possess a demonstrated ability to work autonomously in a fast-paced environment, contribute immediately, and collaborate effectively with others to develop and achieve shared objectives. Essential Functions (Responsibilities):
Platform Risk Subject Matter Expertise: Using a risk management lens, serve as a subject matter expert with technology platforms, ensuring the alignment of new features and enhancements with the organization's risk appetite, internal governance and tenant needs. Influence Technology Changes: Evaluate and influence technology changes and change management processes to effectively identify, assess, and communicate technology and compliance risks. Cross-Divisional Collaboration: Advance continued enhancements with extensive collaboration with both cross-functional stakeholders, including product, compliance, legal, information technology, and audit teams. Technology Change Risk Oversight: Identify and provide oversight of technology change risk, offering constructive challenge and providing strategic recommendations. Documentation and Reporting: Author and revise comprehensive documentation, including policies, procedures, and controls, and prepare assessments and reports for presentation to senior leadership and stakeholders. Basic Qualifications:
High School Diploma, GED or equivalent certification At least 4 years of Compliance, Legal, Audit, or first or second line Risk Management experience At least 3 years of Project or Process Management experience At least 3 years of experience supporting, partnering and interacting with internal business clients Preferred Qualifications:
Bachelor's Degree At least 3 years of Corporate Technical Risk Management experience Professional certification within risk management and/or assurance: Certified Risk Management Professional, Certified Internal Auditor, Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM) PMP, Lean, Agile, Six Sigma or Business Process Management Certification Artificial Intelligence Governance Professional (AIGP) Certification or equivalent Certified Information Privacy Technologist (CIPT), Certified Information Privacy Professional (CIPP), and/or Certification Information Privacy Manager (CIPM) Certifications Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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Do you like working in the spotlight? Are you ready to work on the front line of a top 10 Bank? Can you build relationships as well as develop and implement innovative solutions? As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable.
As a Platform Operations Risk Manager in Capital One’s Customer Servicing Strategy team, you will apply your risk, project, process management, analytical and technical skills to our highest profile multi-tenancy platforms and projects. Platform Risk Managers partner with Product/Technology leaders, along with their business and operations teams, to identify potential risks, design well managed processes & technical solutions, as well as mitigate and control risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.
As a member of the Card division's first line of defense, you will be instrumental in identifying, assessing, and reporting risks, as well as challenge the existing technology processes, capabilities, and platforms. This includes, but is not limited to, new design builds for platform enhancements, automated tools, and improved processes aimed at better serving both agents and customers. Given the demanding and high-visibility nature of this role, the ideal candidate will possess a demonstrated ability to work autonomously in a fast-paced environment, contribute immediately, and collaborate effectively with others to develop and achieve shared objectives. Essential Functions (Responsibilities):
Platform Risk Subject Matter Expertise: Using a risk management lens, serve as a subject matter expert with technology platforms, ensuring the alignment of new features and enhancements with the organization's risk appetite, internal governance and tenant needs. Influence Technology Changes: Evaluate and influence technology changes and change management processes to effectively identify, assess, and communicate technology and compliance risks. Cross-Divisional Collaboration: Advance continued enhancements with extensive collaboration with both cross-functional stakeholders, including product, compliance, legal, information technology, and audit teams. Technology Change Risk Oversight: Identify and provide oversight of technology change risk, offering constructive challenge and providing strategic recommendations. Documentation and Reporting: Author and revise comprehensive documentation, including policies, procedures, and controls, and prepare assessments and reports for presentation to senior leadership and stakeholders. Basic Qualifications:
High School Diploma, GED or equivalent certification At least 4 years of Compliance, Legal, Audit, or first or second line Risk Management experience At least 3 years of Project or Process Management experience At least 3 years of experience supporting, partnering and interacting with internal business clients Preferred Qualifications:
Bachelor's Degree At least 3 years of Corporate Technical Risk Management experience Professional certification within risk management and/or assurance: Certified Risk Management Professional, Certified Internal Auditor, Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM) PMP, Lean, Agile, Six Sigma or Business Process Management Certification Artificial Intelligence Governance Professional (AIGP) Certification or equivalent Certified Information Privacy Technologist (CIPT), Certified Information Privacy Professional (CIPP), and/or Certification Information Privacy Manager (CIPM) Certifications Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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