Capital One National Association
Manager, Platform Operations Risk Management
Capital One National Association, Richmond, Virginia, United States, 23214
Overview
Manager, Platform Operations Risk Management
As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers are the front line of defense to ensure our company remains stable and profitable. This role is within Capital One’s Customer Servicing Strategy team, applying risk, project, process management, analytical and technical skills to high-profile multi-tenancy platforms and projects. You will partner with Product/Technology leaders and business/operations teams to identify risks, design managed processes and technical solutions, and mitigate and control risks in a collaborative environment where new ideas are welcomed and rewarded. You will identify, assess, and report risks, challenge existing technology processes, capabilities, and platforms, and contribute to platform enhancements, automated tools, and improved processes for better service to agents and customers. The ideal candidate will work autonomously in a fast-paced environment and collaborate effectively with others to achieve shared objectives.
Essential Functions (Responsibilities)
Platform Risk Subject Matter Expertise : Using a risk management lens, serve as a subject matter expert with technology platforms, ensuring alignment of new features and enhancements with the organization’s risk appetite, governance and tenant needs.
Influence Technology Changes : Evaluate and influence technology changes and change management processes to identify, assess, and communicate technology and compliance risks.
Cross-Divisional Collaboration : Collaborate with product, compliance, legal, information technology, and audit teams to advance platform improvements.
Technology Change Risk Oversight : Identify and provide oversight of technology change risk, offering constructive challenge and strategic recommendations.
Documentation and Reporting : Author and revise policies, procedures, and controls, and prepare assessments and reports for senior leadership and stakeholders.
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 4 years of Compliance, Legal, Audit, or first or second line Risk Management experience
At least 3 years of Project or Process Management experience
At least 3 years of experience supporting, partnering and interacting with internal business clients
Preferred Qualifications
Bachelor's Degree
At least 3 years of Corporate Technical Risk Management experience
Professional certification within risk management and/or assurance: CRMA, CRA, CISA, CRMA or similar
PMP, Lean, Agile, Six Sigma or related certification
AI Governance or privacy-related certifications (as applicable)
Privacy certifications such as CIPT, CIPP, CIPM where applicable
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries apply to candidates hired to work in the listed locations. Salaries for part-time roles will be prorated.
Chicago, IL: $132,800 - $151,600
McLean, VA: $146,100 - $166,700
Richmond, VA: $132,800 - $151,600
Candidates hired in other locations will be paid according to the pay range for that location. The actual salary offered will be reflected in the offer letter. This role may be eligible for performance-based incentive compensation, including cash bonuses or long-term incentives.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Additional details are available on the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in accordance with applicable laws and regulations.
If you require accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or by email at RecruitingAccommodation@capitalone.com. All information provided will be treated confidentially to provide needed accommodations.
For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com.
Capital One does not endorse third-party products or information available through external sites.
Capital One Financial is composed of several entities. Positions posted in Canada are for Capital One Canada; in the United Kingdom, for Capital One Europe; in the Philippines, for Capital One Philippines Service Corp. (COPSSC).
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As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers are the front line of defense to ensure our company remains stable and profitable. This role is within Capital One’s Customer Servicing Strategy team, applying risk, project, process management, analytical and technical skills to high-profile multi-tenancy platforms and projects. You will partner with Product/Technology leaders and business/operations teams to identify risks, design managed processes and technical solutions, and mitigate and control risks in a collaborative environment where new ideas are welcomed and rewarded. You will identify, assess, and report risks, challenge existing technology processes, capabilities, and platforms, and contribute to platform enhancements, automated tools, and improved processes for better service to agents and customers. The ideal candidate will work autonomously in a fast-paced environment and collaborate effectively with others to achieve shared objectives.
Essential Functions (Responsibilities)
Platform Risk Subject Matter Expertise : Using a risk management lens, serve as a subject matter expert with technology platforms, ensuring alignment of new features and enhancements with the organization’s risk appetite, governance and tenant needs.
Influence Technology Changes : Evaluate and influence technology changes and change management processes to identify, assess, and communicate technology and compliance risks.
Cross-Divisional Collaboration : Collaborate with product, compliance, legal, information technology, and audit teams to advance platform improvements.
Technology Change Risk Oversight : Identify and provide oversight of technology change risk, offering constructive challenge and strategic recommendations.
Documentation and Reporting : Author and revise policies, procedures, and controls, and prepare assessments and reports for senior leadership and stakeholders.
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 4 years of Compliance, Legal, Audit, or first or second line Risk Management experience
At least 3 years of Project or Process Management experience
At least 3 years of experience supporting, partnering and interacting with internal business clients
Preferred Qualifications
Bachelor's Degree
At least 3 years of Corporate Technical Risk Management experience
Professional certification within risk management and/or assurance: CRMA, CRA, CISA, CRMA or similar
PMP, Lean, Agile, Six Sigma or related certification
AI Governance or privacy-related certifications (as applicable)
Privacy certifications such as CIPT, CIPP, CIPM where applicable
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries apply to candidates hired to work in the listed locations. Salaries for part-time roles will be prorated.
Chicago, IL: $132,800 - $151,600
McLean, VA: $146,100 - $166,700
Richmond, VA: $132,800 - $151,600
Candidates hired in other locations will be paid according to the pay range for that location. The actual salary offered will be reflected in the offer letter. This role may be eligible for performance-based incentive compensation, including cash bonuses or long-term incentives.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Additional details are available on the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in accordance with applicable laws and regulations.
If you require accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or by email at RecruitingAccommodation@capitalone.com. All information provided will be treated confidentially to provide needed accommodations.
For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com.
Capital One does not endorse third-party products or information available through external sites.
Capital One Financial is composed of several entities. Positions posted in Canada are for Capital One Canada; in the United Kingdom, for Capital One Europe; in the Philippines, for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr