Breville | Sage
Overview
About the Role:
The AR Claims & Deductions Analyst reports to the AR Claims Supervisor and is primarily responsible for researching customer deductions and claims, obtaining backup, and disputing and escalating as needed. This is a North American role, which is responsible for USA, Canada, and Mexico. This role will assist with the tracking, research, reconciliation, dispute, and follow-up of payment claims, deductions, and short payments that remain open in the AR ledger. The AR Claims Analyst will interact frequently with the Operations and Sales teams to manage day-to-day payment claim disputes and to escalate overdue claims. This role will help investigate and gather evidence to support the day-to-day claim disputes that arise from deductions taken on customer payments. To be successful in this role, the Claims Analyst must be able effectively build and leverage relationships, both internally and with external partners, with the ultimate goal of resolving outstanding claims and deductions. Successful candidates should have strong Excel skills, and also a persistent attitude and strong organization and follow-up. Must-have qualifications
3 years in AR credit/collections with direct claims/deductions experience (consumer-goods background preferred). Familiarity working with major customers and their portals (Amazon, Walmart, Crate & Barrell, etc.). Strong Excel skills (lookups, pivot tables, data formatting). Comfortable analyzing and reconciling data from different sources. Ability to stay on top of multiple priorities in a fast-paced, tech-driven environment. Nice-to-have tools & tech Microsoft Dynamics D365/AX, Salesforce, Power BI. Experience working in retailer portals and with EDI claims. Success profile
Persistent, organized, and able to juggle high claim volumes in a fast-paced, tech-heavy environment. Detail-oriented problem-solver who can escalate issues independently and track them to closure. Can work independently but enjoy being part of a collaborative team Comfortable working remotely with the flexibility to come on-site when required.
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About the Role:
The AR Claims & Deductions Analyst reports to the AR Claims Supervisor and is primarily responsible for researching customer deductions and claims, obtaining backup, and disputing and escalating as needed. This is a North American role, which is responsible for USA, Canada, and Mexico. This role will assist with the tracking, research, reconciliation, dispute, and follow-up of payment claims, deductions, and short payments that remain open in the AR ledger. The AR Claims Analyst will interact frequently with the Operations and Sales teams to manage day-to-day payment claim disputes and to escalate overdue claims. This role will help investigate and gather evidence to support the day-to-day claim disputes that arise from deductions taken on customer payments. To be successful in this role, the Claims Analyst must be able effectively build and leverage relationships, both internally and with external partners, with the ultimate goal of resolving outstanding claims and deductions. Successful candidates should have strong Excel skills, and also a persistent attitude and strong organization and follow-up. Must-have qualifications
3 years in AR credit/collections with direct claims/deductions experience (consumer-goods background preferred). Familiarity working with major customers and their portals (Amazon, Walmart, Crate & Barrell, etc.). Strong Excel skills (lookups, pivot tables, data formatting). Comfortable analyzing and reconciling data from different sources. Ability to stay on top of multiple priorities in a fast-paced, tech-driven environment. Nice-to-have tools & tech Microsoft Dynamics D365/AX, Salesforce, Power BI. Experience working in retailer portals and with EDI claims. Success profile
Persistent, organized, and able to juggle high claim volumes in a fast-paced, tech-heavy environment. Detail-oriented problem-solver who can escalate issues independently and track them to closure. Can work independently but enjoy being part of a collaborative team Comfortable working remotely with the flexibility to come on-site when required.
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